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aprather's avatar
aprather
New Contributor
2 months ago
Solved

Can't delete ReportGenerator file during upgrade TC

I have 2 TC licenses. Each license for each laptop. TC popped up msg for upgrading to a newer version. I was able to upgrade on one laptop but not the other. During upgrading, it tried to uninstall a...
  • rraghvani's avatar
    rraghvani
    2 months ago

    From the command prompt, run the following,

    ReportGenerator.exe --cleanse --stop-monitoring

    Then, download the TC installation from your SmartBear portal, restart your machine, then install. 

scot1967's avatar
scot1967
Icon for Champion Level 3 rankChampion Level 3
2 months ago

Hello aprather,

The most common solution is to un-install the through add-remove programs and the install a fresh copy of the new version. 

https://support.smartbear.com/testcomplete/docs/general-info/installing/maintaining/index.html

If that fails then I recommend contacting support and opening a test case.  This caqn be done in the Help menu of TC or via a web link....

https://support.smartbear.com/testcomplete/?messageredirect=true

or...

https://support.smartbear.com/testcomplete/docs/general-info/getting-support.html#ContactSupportTeam

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