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aprather's avatar
aprather
New Contributor
3 days ago

Can't delete ReportGenerator file during upgrade TC

I have 2 TC licenses. Each license for each laptop. TC popped up msg for upgrading to a newer version. I was able to upgrade on one laptop but not the other. During upgrading, it tried to uninstall a...
scot1967's avatar
scot1967
Icon for Champion Level 3 rankChampion Level 3
2 days ago

Hello aprather,

The most common solution is to un-install the through add-remove programs and the install a fresh copy of the new version. 

https://support.smartbear.com/testcomplete/docs/general-info/installing/maintaining/index.html

If that fails then I recommend contacting support and opening a test case.  This caqn be done in the Help menu of TC or via a web link....

https://support.smartbear.com/testcomplete/?messageredirect=true

or...

https://support.smartbear.com/testcomplete/docs/general-info/getting-support.html#ContactSupportTeam

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  • scot1967's avatar
    scot1967
    Icon for Champion Level 3 rankChampion Level 3
    2 days ago

    I would also check to ensure the file exists and is not flagged read only and the rights are correct even though you are an admin it doesn't hurt in case its a group policy thing but I doubt that.  🙂