Forum Discussion

Tanbir's avatar
Tanbir
New Contributor
9 years ago

Cannot focus a disabled or invisible window

I have followed all the instructions perfectly but still testcomplete couldn't display my mobile (ASUS Zenfone 2). Although it shows my handset is connected but always shows the message "Cannot focus a disabled or invisible window" . Need your suggestion. Attachment will help you for better understanding.

 

I have followed the following link instructions:

https://support.smartbear.com/viewarticle/71876/#ID0EIC

 

 

 

Android
ASUS
disabled
invisible
window
Zenfone
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    9 years ago

    Hi Tanbir,

     

    I have never seen this error. Could you please follow the steps below and contact our Support Team to investigate this issue? Here are the steps:

    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
    2. Select the "Launch/attach to TestComplete" option.
    3. Reproduce the problem.
    4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.
    5. Send the report to our TestComplete Support Team.

     

    Thanks in advance.

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        9 years ago

        Hi Tanbir,

         

        Thanks for the file. However, our Dev Team should analyze it. Why didn’t you manage to attach the file? Did you get any errors?