can not identify prompt by using Object Spy

run Edge as manager(administrator) role can identify prompt by Object Spy, but run Edge as sysoptest(administrator) role can not identify prompt( can identify normal elements), how to solve this?

confirm. alert or other prompt can not be identified by Object Spy.

TestComplete version 14.93, edge version 87, tescomplete extension are all installed and enabled,web settings are all the same.

object recognition

scot1967
4 months ago
TC needs to be 'run as administrator' to properly access objects for identification. The access level of the current user can be different. You may need to check with your IT department to enable this. If you are logging into the test computer as different users with different access levels this could be causing the problem.

https://support.smartbear.com/testcomplete/docs/general-info/configuring/testing-under-admin-account.html?sbsearch=Run%20as%20administrator

TestComplete will run a web browser with the same privilege level it is assigned. To launch a browser as a different user you could script a call to start your browser. As you have found, testing with different privilege levels can be problematic and even unstable at times. I hope this helps!

WshShell = Sys.OleObject("WScript.Shell"); WshShell.Run("runas /user:StandardUser \"C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\msedge.exe\""); // Or... WshShell.Run("runas /user:StandardUser \"C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\msedge.exe https://your-web-app.com\"");

7 Replies

rraghvani
Champion Level 3
4 months ago
Refer to https://support.smartbear.com/testcomplete/docs/general-info/configuring/index.html which gives a better explanation. You need to ensure that TestComplete and the AUT, are having the same privileges
Hassan_Ballan
Champion Level 3
4 months ago
TestComplete, Extension, and Browser all need to be installed and run under same role.

The manager(administrator) role is different from sysoptest(administrator) role, and I assume you installed TestComplete/Extension using manager(administrator) role and it is working for you as expected.

If you intend to use TestComplete with sysoptest(administrator) role, I suggest that you uninstall TestComplete, reboot, and re-install TestComplete using that role. This should make it work for you.

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huabing
Occasional Contributor
4 months ago
Object Spy is able to identify standard web elements (such as those with IDs, classes, etc.) when using SYSOPTEST. It only fails to recognize elements like confirm, alert, and other prompts. So I So I don't think the issue lies with the TestComplete extension—it might be related to the object namemapping or something like configuration.
- rraghvani
  Champion Level 3
  4 months ago
  Are you referring to the browser dialog i.e.
  
  which TestComplete can identify the controls as
  
  or web app dialog?
  
  Again, TestComplete and the AUT need to have the same privileges. I'm not sure why you are using different user roles!?
  - huabing
    Occasional Contributor
    4 months ago
    The former, browser dialog. When I use Object Spy to drag the mouse to point to the object, it just keeps loading and shows "Searching for the object that is under the mouse cursor. Please wait..."
    When I navigate to Object Browser and use "MGRTEST" role to run Edge and identify the alert, it displays
    But when I use "SYSOPTEST" role to run Edge and identify the same alert, it displays
    The "SYSOPTEST" role cannot identify the alert. But it can identify the normal element(id, class, etc.) So I'm confused.
- Hassan_Ballan
  Champion Level 3
  4 months ago
  This does not make sense as described.
  
  Are both "manager(administrator) role" and "sysoptest(administrator) role" on the same computer and using the same TestComplete project?
  
  If yes, why are you using two admin users and switching between?
  
  If no, are both computers running the same old versions of TestComplete 14.93 and Edge 87?
  
  Use the Object Spy https://support.smartbear.com/testcomplete/docs/testing-with/exploring-apps/object-spy/index.html to select the prompt object, and provide a screen shot of the "Object Browser" viewing such prompt:
  
  When manager(administrator) role is used and Object Spy can identify the prompt object
  
  When sysoptest(administrator) role is used and Object Spy can NOT identify the prompt object (you will need to navigate the Object browser structure manually)
scot1967
Champion Level 2
4 months ago
TC needs to be 'run as administrator' to properly access objects for identification. The access level of the current user can be different. You may need to check with your IT department to enable this. If you are logging into the test computer as different users with different access levels this could be causing the problem.

https://support.smartbear.com/testcomplete/docs/general-info/configuring/testing-under-admin-account.html?sbsearch=Run%20as%20administrator

TestComplete will run a web browser with the same privilege level it is assigned. To launch a browser as a different user you could script a call to start your browser. As you have found, testing with different privilege levels can be problematic and even unstable at times. I hope this helps!

WshShell = Sys.OleObject("WScript.Shell"); WshShell.Run("runas /user:StandardUser \"C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\msedge.exe\""); // Or... WshShell.Run("runas /user:StandardUser \"C:\\Program Files (x86)\\Microsoft\\Edge\\Application\\msedge.exe https://your-web-app.com\"");