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llcotton's avatar
llcotton
Occasional Contributor
6 years ago
Solved

aqReporter.dll popup at initiation of TestComplete

I am receiving a popup for TestComplete has encountered a problem in module aqReporter.dll and needs to close. I usually clink on don't terminate the application and don't send. Testcomplete runs no...
  • sonya_m's avatar
    sonya_m
    6 years ago

    Hi llcotton ,

    Marsha is right, contacting support is a good option in your case.

    Please open a support ticket here and describe your situation in as many detail as possible.

    Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

    The support team will need only the log that corresponds to the day and time when the issue occured.

  • sonya_m's avatar
    sonya_m
    Icon for Alumni rankAlumni
    6 years ago

    Hi llcotton ,

    Marsha is right, contacting support is a good option in your case.

    Please open a support ticket here and describe your situation in as many detail as possible.

    Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

    The support team will need only the log that corresponds to the day and time when the issue occured.