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Ssardo's avatar
Ssardo
Contributor
14 years ago

Support Manager SetUp - Choice List fields

Hi.

 In step 3 of the setup of the new feature "Support manager" I could insert some fields that the customer has-to/could set.

 If I add a field, defined as choice list (eg: Severity or Prioriy), this field is shown in the user support panel/page as a simple text field, allowing customer to insert some wrong text, words or values.

 Is it possible to show the Final user the same choice list defined in AlmComplete?



 Thanks!

 

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  • barbarae's avatar
    barbarae
    Staff
    14 years ago
    Hi Sergio,

    If you uncheck the "Is Locked" then the user will see the drop down arrow and the choice lists.

    "Is Locked" really shouldn't let them change the value, so we need to take a look at that.

    Thanks!
  • Ssardo's avatar
    Ssardo
    Contributor
    14 years ago
    OK.

    It wors.

    I've found other two little problems, but I'll open -soon- true "tickets" with your support service.

    Thanks.

    Sergio