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Normd's avatar
Normd
Occasional Contributor
9 years ago
Solved

Collaborator - a few users getting several notifications for same review

env Collab 8.5.8502 & IBM JAZZ 5.0.2 We added a few new users and enabled their JAZZ PA for peer reviews. Sfor some stange reason these users are getting several email notifications when a review is...
  • OlegB's avatar
    OlegB
    9 years ago

    Hello Norm,

     

    Collaborator sends the e-mails basing on the notification templates. Since you said that only a few users get such notifications and they don’t have any difference in the configuration on the Collaborator side, It seems that this is a known issue for Collaborator servers version less than 9.x. To accurately verify this, I have created a case in our system. You will be notified about it. Please provide us with the information requested in the case.

OlegB's avatar
OlegB
SmartBear Alumni (Retired)
9 years ago

Hello Norm,

 

Collaborator sends the e-mails basing on the notification templates. Since you said that only a few users get such notifications and they don’t have any difference in the configuration on the Collaborator side, It seems that this is a known issue for Collaborator servers version less than 9.x. To accurately verify this, I have created a case in our system. You will be notified about it. Please provide us with the information requested in the case.