Darren_Gardner
14 years agoNew Contributor
Support Manager: How best to use
I'm in the process of setting up support manager and would like to know best practice for within software planner, especially how SmartBear itself use the product.
When a support ticket is created, do you have it generate something of type defect or do you generate something else that is linked to a defect?
Creating a support ticket within defects results in additional filters, etc required to seprate the support tickets and actual defects, rembering a support ticket may be a change request (new requirement request) a defect, user error, etc.
Regards, Darren
When a support ticket is created, do you have it generate something of type defect or do you generate something else that is linked to a defect?
Creating a support ticket within defects results in additional filters, etc required to seprate the support tickets and actual defects, rembering a support ticket may be a change request (new requirement request) a defect, user error, etc.
Regards, Darren