Forum Discussion

dholmes's avatar
dholmes
Occasional Contributor
10 years ago

Google Chrome's connection attempt to 10.7.1.57 was rejected. The website may be down, or your network may not be properly configured.

My first use of Collaborator after the Christmas break presents me with the 'rejected' error.  I have restarted my host (Ubuntu) but that didn't help.



This URL doesn't work

http://10.7.1.57:8080/go?page=Admin



but  http://10.7.1.57 yields the following.  Where do i look to fix this?  I didn't see anything in the apache access or error logs.  thanks

Apache2 Ubuntu Default Page

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  • sharifsallam's avatar
    sharifsallam
    Contributor
    10 years ago
    Hi Dan, 



    Please send us the log files of Collaborator server to support@smartbear.com. Add my name to the email title and I investigate the problem. Send us the following files:




    - <collab install dir>/tomcat/conf/Catalina/localhost/*


    - <collab install dir>/tomcat/logs/*


    - <collab install dir>/*.log


    - <collab install dir>/*.vmoptions



    Did you restart Collaborator Service after rebooting the machine?



    Thank you, 

    Sherif

  • dholmes's avatar
    dholmes
    Occasional Contributor
    10 years ago
    well i jumped the gun and reinstalled.  That worked but i lost my prior configuration.  Not a big deal since this is only a test environment.



    If this happens again, know what you would want.  I didn't know there was a Collaborator service.  I will try that too.





    thx for the reply
  • sharifsallam's avatar
    sharifsallam
    Contributor
    10 years ago
    I am glad you got Collaborator up and running. Yes the service name is ccollab-server located under Collaborator directory. If you need any assistance or have any question, don't hesitate to send it to us. Good luck :)



    Sherif,