AlertSite Maintenance Notice
Greetings, We will be performing necessary maintenance to the AlertSite platform tomorrow, May 21, 2016, between 11 amand 12 pmEST. During this time frame, you may experience sporadic slowness and/or downtime of the AlertSite console. Please note that your monitoring and alerting will not be affected by this work. Thanks DenisImportant Firefox DejaClick Announcement
Dear AlertSite Customer Mozilla is making significant changes to Firefox’s extension architecture with version 57. This version is slated for a November 14 th release. The AlertSite DejaClick plugin will not work on Firefox version 57 and above. To continue using DejaClick on your computer it will be necessary to have a version of Firefox running v56 or lower. Depending on your normal use of Firefox, there are several ways to accommodate this change. 1. Turn off Automatic Updates on your current Firefox browser to keep it at v56. This can be done from the Firefox Preferences panel. In v56, Firefox Updates is in the General tab. In previous versions, Firefox Update configuration appears in the Advanced tab. 2. Download and install an earlier of version of Firefox and install alongside your auto-updating version of Firefox. If this is your preferred approach, we recommend installing Firefox v52. This version will be installed to our monitoring network in Q4 2017 allowing you to record your web transactions with the same Firefox version used for monitor playback. Here are some key links: Windows 64-bit: https://ftp.mozilla.org/pub/firefox/releases/52.4.1esr/win64/en-US/ Windows 32-bit: https://ftp.mozilla.org/pub/firefox/releases/52.4.1esr/win32/en-US/ Mac: https://ftp.mozilla.org/pub/firefox/releases/52.4.1esr/mac/en-US/ General Information: http://kb.mozillazine.org/Go_back_to_an_old_version_of_Firefox For those looking for Linux or other Windows language options, the full v52 download page can be found here: https://ftp.mozilla.org/pub/firefox/releases/52.4.1esr/ IMPORTANT NOTES: You must disable auto-update immediately once v52 is installed as shown above. Auto updates can happen very quickly. To prevent immediate updates from occurring, we recommend disconnecting your computer from the internet prior to launching version 52 for the first time. In v52, Firefox Updates is in the Advanced tab in Preferences. It is best to close any open instances of Firefox before installing v52. V52 should also be installed to a different location to the existing version. A third option is to use DejaClick for Chrome. The Chrome version of DejaClick works with current versions of the Chrome browser. More information can be found here: https://support.smartbear.com/alertsite/docs/monitors/web/transaction/dejaclick-reference/chrome/index.html If you have any questions, please feel free to ask via comments or reach out to me or your customer success manager. Thanks! Denis Goodwin AlertSite Product OwnerSubscribing to AlertSite Posts
Greetings! I wanted to let you know that you can subscribe to specificAlertSite message types and get notified via email when a new message of that type is posted. We've created the following labels: AlertSite News - Any broad news about AlertSite. AlertSite Maintenance Notice - Advance heads up messages about upcoming platform changes and maintenance. AlertSite Issue Notice - We my use this forum to post about platform issues. AlertSite Release Notes - AlertStie release notes will be posted here, in additon to any in-console notes. You can subcribe to any or all of these and you'll be notified when there are new posts. This message has been tagged with all 4 labels, so you can set up your preferences by clicking, and subscribing, to any of the label/s. We hope this subscription feature will help keep folks better informed about the AlertSite platform. Please let us know what you think! Thanks DenisNew IP addresses for our Beunos Aires monitoring location!
Please be aware that on Thursday, 2/25 the IP addresses for our Buenos Aires, Argentina monitoring location will be changing due to infrastructure changes at our hosting provider. The changes will occur between 1pm and 9pm EST on Thursday. During this window, Buenos Aires monitoring, and remote scheduling of other locations with Buenos Aires as primary location, may be down. New IP Addresses are as follows: 167.250.6.26 167.250.6.27 167.250.6.28 Wewill update the location matrix upon completion of the change. Monitoring location informationcan be found here: http://www.alertsite.com/cgi-bin/helpme.cgi?page=monitoring_locations.html If you wish to create a case with Customer Care please visit http://support.smartbear.com/message/?prod=Alertsite.AlertSite Platform Migration Completion Notice
Hi, I'm writing to let you know that the AlertSite platform migration was completed at approximately 5:30pm EDT today (Tuesday)! Several points of interest for users: 1. The IP ranges of the AlertSite consoles, www.alertsite.com and uxm.alertsite.com, have changed. If you have any issues connecting to these URLs from inside your corporate firewalls, please open a ticket using the link below. 2. Ifyou have any issues with existing AlertSite sessions, please log out and restart your browser. 3. Please note that the IP addresses for REST API and InSite users are unchanged and will be migrated at a later date. As mentioned previously, the AlertSite UXM console features a variety of updates andhere is a summary of some of the majorchanges: Night Mode! We are introducing a dark theme for the UXM console. A simple toggle control on the dashboard toolbar allows you to switch between our dark and light themes. Dashboard diagnostic mode: Drill directly into scatter plot and run screen from any time interval displayed on dashboard. Access waterfalls, screen captures, and other details without leaving the dashboard. This functionality can be accessed by clicking any dashboard sparkline or via a new control on the dashboard toolbar. Run Screen Enhancements: Modal waterfall move to step level in run screen User configurable number of runs on run list Run Screen Location Filter. Users can now filter the run screen by location. Run Screen Error Filtering. Users can now filter the run screen to show all failing runs. Previously, filtering was limited to a single error type. Dashboard Enhancements: A new dashboard timeframe - 12 hours - is now available. Ability to set the number of dashboard items at 25, 50 or 100 items. (the current dashboard only shows 25) The Dashboard View configuration panel has been updated to include monitor and group selection so that all Dashboard View controls are available in a single panel. New monitor creation workflow: Process has been streamlined Waterfall enhancement: Users can now copy URLs directly from the UXM waterfall to their clipboard. Alerting Enhancements: Alert recipient groups can now be configured at the step level, so you can target different recipients and templates based on which step fails. The alert recipient group screen has been redesigned. For SoapUI-based monitors: We’ve updated the AlertSite status codes to match the specific codes found in SoapUI and Ready! API. The new status codes can be viewed here: http://doc.alertsite.com/#synthetic/status-codes.htm#soapui Report capture on error will be turned on by default for new monitors. This will ensure that you have all available information at hand to diagnose errors. Questions or Concerns? If you have any questions, concerns or need help with issues, please get in touch with Trevor Moyer (trevor.moyer@smartbear.com) or with Denis Goodwin (denis.goodwin@smartbear.com). Also, if you wish to create a case with Customer Care please visit http://support.smartbear.com/message/?prod=Alertsite.Hong Kong Location Maintenance and IP Address Change Notice
Hi, We will be performing maintenance on the Hong Kong monitoring location Monday (2/6/2017) between 7 - 11 pm EDT. During this window, monitoring may be impacted for up to 60 minutes. Remote scheduling at other locations for monitors with Singapore as primary may be affected. After this maintenance, monitoring will be occurring from new IP Addresses. They are: 103.195.5.164 103.195.5.165 103.195.5.166 With this maintenance we will be upgrading to Firefox v38 and increasing the screen size to 1280x1024. We will also be upgrading to ReadyAPI-1.9.0.Atlanta and Toronto Maintenance and IP Address Change Notice
We will be performing maintenance on the Atlanta, GA and Torontomonitoring locations tonight (1/9/2017) between 8 -– 11 pm EDT. During this window, monitoring may be impacted for up to 60 minutes. Remote scheduling at other locations for monitors with Atlanta, GA as primary may be affected. After this maintenance, monitoring from Atlanta will be occurring from new IP Addresses. They are: 208.93.112.72 208.93.112.77 208.93.112.77 208.93.114.70 208.93.114.71 208.93.114.73 208.93.114.74 208.93.114.79 Monitoring from Toronto will be occurring from new IP Addresses. They are: 206.152.32.70 206.152.32.103 206.152.32.183 Up-to-date IP Address information for monitoring locations can be found here: https://www.alertsite.com/cgi-bin/helpme.cgi?page=monitoring_locations.html.New York Peer 1 Maintenance and IP Address Change Notice
Hi, We will be performing maintenance on the New York, N.Y - Peer1 monitoring location tonight, Thursday 1/19/2017 between 7 -– 11 pm EDT. During this window, monitoring may be impacted for up to 60 minutes. Remote scheduling at other locations for monitors with New York, N.Y - Peer1 as primary may be affected. After this maintenance, monitoring will be occurring from these new and existing IP Addresses. They are: 74.201.135.43 74.201.135.44 74.201.135.110 74.201.240.93 74.201.135.50 74.201.232.22 74.201.226.219 74.201.232.52 65.39.204.100 65.39.204.112 65.39.204.108 65.39.204.113 With this maintenance we will also be upgrading to FirefoxV38 and increasing the screen size to1280x1024.Seattle and Singapore Maintenance and IP Address Change Notice
Hi, We will be performing maintenance on the Seattle, Washington monitoring location tomorrow night (1/11/2017) between 8 -– 11 pm EDT andthe Singapore monitoring location tomorrow night (1/11/2017) between 7 -– 11 pm EDT. After this maintenance, monitoring from Seattle will be occurring from new IP Addresses. They are: 69.25.131.46 69.25.131.52 69.25.131.61 After this maintenance, monitoring from Singapore will be occurring from new IP Addresses. They are: 205.139.17.231 205.139.17.238 205.139.17.248 During this window, monitoring may be impacted for up to 60 minutes. Remote scheduling at other locations for monitors with Seattle or Singapore as primary may be affected. Up-to-date IP Address information for monitoring locations can be found here: https://www.alertsite.com/cgi-bin/helpme.cgi?page= monitoring_locations.html.Important Monitor Location IP Address Change Notice
Hi, Please take note of the following changes: We’ll be updating the Newark, NJ monitoring location on Wednesday, 9/14/16 between 11am - 1pm EDT. During this window, monitoring may be interrupted. New IP Addresses are as follows: 108.61.47.59 108.61.47.67 108.61.46.251 108.61.47.51 We’ll be updating the Las Vegas, NV monitoring location on Wednesday, 9/14/16 between 2pm - 4pm EDT. During this window, monitoring may be interrupted. New IP Addresses are as follows: 104.143.10.160 104.143.10.162 104.143.10.235 104.143.10.237
