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01-04-2022
07:13 AM
01-04-2022
07:13 AM
View all our previous Support tickets
I was wondering if there is an easy way to look at the existing tickets we have opened with SmartBear in the support portal?
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2 REPLIES 2
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01-04-2022
01:15 PM
01-04-2022
01:15 PM
Hi @jmorning,
I've included a screenshot below with instructions on how to view your support cases. Please keep in mind that you can only view a history of cases you've created.
Also here's a link to our documentation that gives additional information on the case management portal
https://support.smartbear.com/using-smartbear-case-management-portal
Please let me know if you need any additional help!
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01-06-2022
12:01 PM
01-06-2022
12:01 PM
Thank you for your response.
At the moment I am unable to see the Manage Exiting Case link.
When I go to support.smartbear.com page I see the below image.
[cid:image001.jpg@01D802EC.A40AAC90]
JOHNISE MORNING
GCI | Application Engineer I
m: 907-227-9011 | w: www.gci.com
pronouns: she/her/hers
At the moment I am unable to see the Manage Exiting Case link.
When I go to support.smartbear.com page I see the below image.
[cid:image001.jpg@01D802EC.A40AAC90]
JOHNISE MORNING
GCI | Application Engineer I
m: 907-227-9011 | w: www.gci.com
pronouns: she/her/hers
