VDIs not able to find floating license but Desktop are ok

[abrar22]

HI All, 

We have issue with Floating license that in our organization VDI machine as not able to open the testcomplete because they are not able to find the floating license but desktops are ok. 

License server is hosted on VDI machine which has both 14 and 15 version of testcomplete installed.

1947 port is open on Server machine

Thanks

[rraghvani]

If the port is being blocked, then check your firewall settings. Also, your screenshots are too small to read

[abrar22]

Firewall settings of Server where its hosted or the clients which are trying to access it. Sending the screenshots again

VDI: 

Desktop

[Marsha_R]

Here are some troubleshooting steps that may help:

https://support.smartbear.com/testcomplete/docs/licensing/key-based/how-to/general/using-testcomplet...

[rraghvani]

And also, https://support.smartbear.com/testcomplete/faq/how-to-check-if-port-1947-is-used-by-another-appli/