To migrate a License Does the License have to be in a Deactivation State?

[dvdbernhardt]

I can't seem to get my License on the website in a Deactivation state. I believe I have all the files necessary but it will not work on the website when trying to Deactivate. Do I need a Smartbear Representative to help with Deactivating a License? 

[Marsha_R]

Here are the instructions for Deactivating.  If you get stuck, there are instructions at the bottom of the page regarding who to contact for help.

https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html

[dvdbernhardt]

Thank you! I will give that a shot and report back.

[sonya_m]

Marsha, thanks a lot!

@dvdbernhardt did you have a chance to try this approach?

[dvdbernhardt]

It was actually an issue with the License File. Customer care actually had to do something on their end.

David C Bernhardt
Unix Systems Administrator
Integrated Mission Systems / L3HARRIS TECHNOLOGIES
t+1 918.832.6484 / m+1 918.606.3914
L3Harris.com / David.C.Bernhardt@L3Harris.com
6501 E Apache St / Tulsa, OK 74115 / USA
[L3Harris_Lockup_TM]




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