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To migrate a License Does the License have to be in a Deactivation State?

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To migrate a License Does the License have to be in a Deactivation State?

I can't seem to get my License on the website in a Deactivation state. I believe I have all the files necessary but it will not work on the website when trying to Deactivate. Do I need a Smartbear Representative to help with Deactivating a License? 

Community Hero

Here are the instructions for Deactivating.  If you get stuck, there are instructions at the bottom of the page regarding who to contact for help.

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Thank you! I will give that a shot and report back.

SmartBear Alumni (Retired)

Marsha, thanks a lot!

@dvdbernhardt did you have a chance to try this approach?

Sonya Mihaljova
Community and Education Specialist

It was actually an issue with the License File. Customer care actually had to do something on their end.

David C Bernhardt
Unix Systems Administrator
Integrated Mission Systems / L3HARRIS TECHNOLOGIES
t+1 918.832.6484 / m+1 918.606.3914 /
6501 E Apache St / Tulsa, OK 74115 / USA

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