TestComplete 14.61.294 install fails on Windows 7

[JamesP]

Hello,

we are getting a "Fatal error data is corrupted" install error on all our machines (windows 7 and 10) when we try and install 14.61.294.

Is anyone getting the same?

If you have successfully installed this version on Windows 7 or 10 could you also let me know?

Thanks

[msalvador]

I have the same problem, during install fails, but it is possible to run it.

There is a huge problem, is not possible to run test or run routines.

Anyone expirencied, please give us a solution.

[msalvador]

There is the possibility to do a rollback?

[JamesP]

Hi,

Thanks for your reply. We are seeing a different problem here as the install doesn't even start and so it hasn't touched the existing installation. This still works fine.

Try running the install file for the previous version (maybe still in your download folder?).

[msalvador]

Where I can found testcomplete 14.6 download

[Marsha_R]

@msalvador  @JamesP 

1) Always always always make a backup of your whole TestComplete folder before you upgrade.  This keeps you from getting stuck if you can't get through the upgrade for any reason.  

2) These are issues that need Support's attention.  You should contact them directly here:

https://support.smartbear.com/message/?prod=TestComplete

[AlexKaras]

Hi,

> Where I can found testcomplete 14.6 download

On your Customer Portal (my.smartbear.com).

Also, try to download installer one more time - the error message sounds like a file broken during download.

[JamesP]

Thanks for the suggestion but I have downloaded it from 3 different sources and the SHA256 CRC is correct on all of the files.

This problem has been replicated across Windows 7 and 10 and 4 separate machines.

I have a support call open on this.

Maybe it is caused by our anitvirus?

@AlexKaras  Have you been able to install this version?

Thanks

[AlexKaras]

@JamesP :

Yes, TC 14.61.294 installed without any problem on my Win 10 Home 64-bit box (version 1909, build 18363.1082).

[sonya_m · Accepted solution]

Hi @JamesP , I found your support ticket (00452498), and see that the devs are researching the issue.

For now, here are the download links for older versions mentioned by our support engineer:

>>

You can find 14.50 here [https://my.smartbear.com/downloads/TestComplete1450.exe] and 14.60 (which is a more meaningful version to use) here [https://my.smartbear.com/downloads/TestComplete1460.exe]. You can also always download any older available version from your account.

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