Test complete is not able to recognize objects on the page while using Firefox.

[aaggarwal]

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Hi All, 

I am using
Test Complete 7.5 with Mozilla firefox 3.0.5

While
running an automation script, Test complete gives a message ‘Waiting For
item (965877)’ for a long time and eventually it reports that “The
object Does not exists”.:-

I have
tried the following measures for the resolution of the above mentioned problem.

Resolution
tried:-

• Run the same script on Mozilla
  Firefox version 3.5


• Ensured that the Object, which
  test complete is trying to recognize is loaded on the page.


• Run the same script for IE
  version 7.0 (works fine.)

Observation:-

• Test complete is not able to
  recognize some of the objects like ‘buttons’ to be
  clicked, on different pages say for once or twice but it recognizes the
  same object well, when I re-reun the same script.


• The CPU usage for firefox goes
  upto 55%-60%, and Firefox gets hanged and needs to be closed from the task
  manager.

Can anyone
tell me about the possible resolution which I can apply for the same.

[Dmitry_Nikolaev]

Hi Aditya,





First of all, please try using the latest version of TestComplete 7, which is TestComplete 7.52. If this does not help, please try using the latest version of the tool, which is TestComplete 8.0.





Let me know if you can reproduce the problem with these versions of TestComplete. If the problem still can be reproduced with them, please execute the problematic test, pack the entire project suite folder and send us the archive via the Contact Support form.