Physical computer detected as a virtual machine

[AppleTree74]

I'm trying to activate a fixed user TestComplete license on my Windows laptop.

The license management application on my computer claims that it detected a virtual machine instead of a physical computer.

Why does the license management app see my laptop as a virtual machine, and how do we fix this?

[Marsha_R]

There's contact information for licensing help here:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html