Customer support - cannot submit the case to support

[nisgupta]

We cannot submit any case to Smartbear support . It always throw the error on case portal .

Now how we can contact them ?

Thanks

NG

[tristaanogre]

@sonya_m 

Could you check with support and see what's going on?

[JuliaBernikova]

Hi @nisgupta,

Please check the DMs - I sent you a message describing what info we'll need to investigate the case management portal error and to create a case on your behalf.

[nisgupta]

@JuliaBernikova 

I sent you the message with screenshot.

Thanks

NG

[sonya_m · Accepted solution]

Let me add the investigation results to the thread, too. This submission error happened when contacting support from TestComplete directly. The current workaround would be leaving the "Attach system information to my support request" box checked.