Forum Discussion

nisgupta's avatar
nisgupta
Valued Contributor
5 years ago

Customer support - cannot submit the case to support

We cannot submit any case to Smartbear support . It always throw the error on case portal .   Now how we can contact them ?   Thanks NG
  • sonya_m's avatar
    sonya_m
    5 years ago

    Let me add the investigation results to the thread, too. This submission error happened when contacting support from TestComplete directly. The current workaround would be leaving the "Attach system information to my support request" box checked.

JuliaBernikova's avatar
JuliaBernikova
SmartBear Alumni (Retired)

Hi nisgupta,

 

Please check the DMs - I sent you a message describing what info we'll need to investigate the case management portal error and to create a case on your behalf.

 

nisgupta's avatar
nisgupta
Valued Contributor
5 years ago

JuliaBernikova 

I sent you the message with screenshot.

 

Thanks

NG

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Let me add the investigation results to the thread, too. This submission error happened when contacting support from TestComplete directly. The current workaround would be leaving the "Attach system information to my support request" box checked.