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Chrome Browser tests - Smartbear Test Extension is not Installed or is Diabled

Valued Contributor

Chrome Browser tests - Smartbear Test Extension is not Installed or is Diabled

We are running our chrome browser tests every 30 minutes of the Day. We are using testExecute . But some test fail at some random time. Look at the MHT report Showing - SmartBear Test Extension is not Installed or is Disabled.

We already SmartBear test Extension installed/enabled in Chrome browser .

Valued Contributor

Attache the report.


It means that it was either not installed, or it was removed from the browser. Install the extension manually: Launch the browser (Chrome or Chromium-based Edge). If you use Edge, click Settings > Extensions and select the Allow extensions from other stores check box.

Valued Contributor



Thank you for the updates.

We are runing tests every 30 minutes of the day. some of the tests fail at particaular times .


for e.g. there are 4 tests running every 30 minutes of the day


Test 1, Test 2, Test 3, Test 4


So Test 1  test 2 failed on Jan 20 at 7:25 PM and 7:27 PM respectively and display the message SmartBear Test Extension is not installed or is Disabled.


If Extension is not installed then Tests must be failing every 30 minutes .






You have to install the Testcomplete extension in chrome, click "settings > extensions > "search for extension" > install" and now run your tests



Smartbear Test Extension is already installed . I have attached the screenshot .

Community Leader


According to your description, still cannot locate the problem.

When the problem happened, whether it can be restored?


If it can be restored, I suggest you to add some codes to control that exception.

You're able to use Event function to do it.

When the warning message contains 'Test Extension is not Installed ' in log, restart browser and test it again.

Please check the link Handling-Events  in detail.


Valued Contributor



I did not understand what does restore means ?




Can you try reinstalling the Test complete extension in chrome

@nisgupta  I mean


After the error message 'Test Extension is not Installed..' displayed.

If you run the failed test case again, will be executed successfully?

[If test case can be executed successfully, it is called 'be able to restore'.]


Or the same error message will still be displayed until you restart TC or PC.

[cannot be restore]

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