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Activation of Testcomplete on 2 devices

dipanjali
New Contributor

Activation of Testcomplete on 2 devices

Unable to activate a same purchased liscence on 2 different machines at a same time.

6 REPLIES 6
Marsha_R
Community Hero

You can install TestComplete wherever you want but if you only have one license, then you can only use it on one machine at a time.


Marsha_R
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dipanjali
New Contributor

Hi,

Thanks for your reply!!

So if I want to activate it on another machine by deactivating from one machine and that deactivation chances are over then how can I proceed with activation of same license by deactivating it from one machine can you pls help?

Thanks and regards,
Dipanjali Kshirsagar
Software Test Analyst II
M: +91-87666 49424
E: Dipanjali.Kshirsagar@fisglobal.com
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Marsha_R
Community Hero

Take a look at the troubleshooting steps here. If you get through there and it's not resolved, then you will be able to submit it directly to Support.

https://support.smartbear.com/testcomplete/docs/licensing/key-based/troubleshooting/index.html

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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dipanjali
New Contributor

Sure,
Thanks!!

Regards,
Dipanjali Kshirsagar
Software Test Analyst II
M: +91-87666 49424
E: Dipanjali.Kshirsagar@fisglobal.com
FIS | Advancing the way the world pays, banks and invests(tm)
[cid:image001.png@01D87F17.754DFBD0]<>[cid:image002.png@01D87F17.754DFBD0]<>[cid:image003.png@01D87F17.754DFBD0]<>


The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.
dipanjali
New Contributor

Hi,

I’m unable to find a solution of my problem that I’m facing while deactivating the license from one machine as it’s saying you have reached maximum limit of deactivation and I want to deactivate the license from one machine and activate it on other machine.

Also, we had purchased this, one license which will work on 3 different machines at a same time but it is just not supporting the same.

Can I get connected with any one person from Test complete support team on an urgent basis.

 

Thanks & Regards,

Dipanjali Kshirsagar

Marsha_R
Community Hero

You can use this link to contact Support directly. Be sure and give them all details about what your problem is and what you have tried to resolve it.

https://support.smartbear.com/testcomplete/message/?prod=TestComplete


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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