Activation of Testcomplete on 2 devices

[dipanjali]

Unable to activate a same purchased liscence on 2 different machines at a same time.

[Marsha_R]

You can install TestComplete wherever you want but if you only have one license, then you can only use it on one machine at a time.

[dipanjali]

Hi,

Thanks for your reply!!

So if I want to activate it on another machine by deactivating from one machine and that deactivation chances are over then how can I proceed with activation of same license by deactivating it from one machine can you pls help?

Thanks and regards,
Dipanjali Kshirsagar
Software Test Analyst II
M: +91-87666 49424
E: Dipanjali.Kshirsagar@fisglobal.com
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[Marsha_R]

Take a look at the troubleshooting steps here. If you get through there and it's not resolved, then you will be able to submit it directly to Support.

https://support.smartbear.com/testcomplete/docs/licensing/key-based/troubleshooting/index.html

[dipanjali]

Sure,
Thanks!!

Regards,
Dipanjali Kshirsagar
Software Test Analyst II
M: +91-87666 49424
E: Dipanjali.Kshirsagar@fisglobal.com
FIS | Advancing the way the world pays, banks and invests(tm)
[cid:image001.png@01D87F17.754DFBD0]<>[cid:image002.png@01D87F17.754DFBD0]<>[cid:image003.png@01D87F17.754DFBD0]<>


The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.

[dipanjali]

Hi,

I’m unable to find a solution of my problem that I’m facing while deactivating the license from one machine as it’s saying you have reached maximum limit of deactivation and I want to deactivate the license from one machine and activate it on other machine.

Also, we had purchased this, one license which will work on 3 different machines at a same time but it is just not supporting the same.

Can I get connected with any one person from Test complete support team on an urgent basis.

Thanks & Regards,

Dipanjali Kshirsagar

[Marsha_R]

You can use this link to contact Support directly. Be sure and give them all details about what your problem is and what you have tried to resolve it.

https://support.smartbear.com/testcomplete/message/?prod=TestComplete