cancel
Showing results for 
Search instead for 
Did you mean: 

"500 Internal Server Error" when connecting with Zephyr

SOLVED
matheusfaria
New Contributor

"500 Internal Server Error" when connecting with Zephyr

When trying to connect with Zephyr through TestComplete the error occurs. The hidden information is correct. Can someone help me? 

TestComplete version: 14.70.237.7

 

erroZephyr.png

1 ACCEPTED SOLUTION

Accepted Solutions
hkim5
Staff

Re: "500 Internal Server Error" when connecting with Zephyr

that is correct. the UI- layer integration you are seeing within project properties for TestComplete is for Zephyr for Jira, not Zephyr Scale.

In order to connect TestComplete with Zephyr scale, you must leverage Zephyr Scale's REST api

Best,
Justin Kim

View solution in original post

3 REPLIES 3
hkim5
Staff

Re: "500 Internal Server Error" when connecting with Zephyr

please file a support ticket at https://support.smartbear.com/testcomplete/ (the button is at the bottom left of the screen on the page)

do you by chance have both Zephyr Scale and Zephyr for Jira located on that Jira instance? (that is the only other time I've ever ran into that error)

I believe it's due to Atlassian changes to create the JWT token... something to do with requiring the Atlassian user profile ID as an additional field or header when making the requests.

Best,
Justin Kim
matheusfaria
New Contributor

Re: "500 Internal Server Error" when connecting with Zephyr

The my Jira Instance is installed Zephyr Scale (TM4J). I saw some tutorials, articles and the only way to connect Zephyr Scale and TestComplete is through the REST API, is that correct? 

hkim5
Staff

Re: "500 Internal Server Error" when connecting with Zephyr

that is correct. the UI- layer integration you are seeing within project properties for TestComplete is for Zephyr for Jira, not Zephyr Scale.

In order to connect TestComplete with Zephyr scale, you must leverage Zephyr Scale's REST api

Best,
Justin Kim

View solution in original post

New Here?
Join us and watch the welcome video:
Announcements
Top Kudoed Authors