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Smart Community New Message posting fields were not showing up

SOLVED
jaschong
Occasional Contributor

Smart Community New Message posting fields were not showing up

Hi, I am posting this question on behalf of my colleague.

 

He was unable to post a new message from here (SmartBear Community) due to the fields (subject, select location & body) were not shown after clicking the post new message button link. Please refer attachment.

 

He has tried with IE11, Edge as well as Chrome but none of them worked.

 

Kindly advise.

1 ACCEPTED SOLUTION

Accepted Solutions
TanyaYatskovska
Community Manager

Re: Smart Community New Message posting fields were not showing up

Hi @jaschong,

 

You need to verify the email address you used for the registration in the Community. You should get a confirmation email - please click the verification link.

 

I hope to see your participation in the community soon.

 

If you still have some issues, please send me a private message.

 

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
Marsha_R
Community Hero

Re: Smart Community New Message posting fields were not showing up

You need to contact Support directly about this issue.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

TanyaYatskovska
Community Manager

Re: Smart Community New Message posting fields were not showing up

Hi @jaschong,

 

You need to verify the email address you used for the registration in the Community. You should get a confirmation email - please click the verification link.

 

I hope to see your participation in the community soon.

 

If you still have some issues, please send me a private message.

 

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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