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How to resolve Access to Remote License Managers configuration for constantly changing ip address?

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Occasional Contributor

How to resolve Access to Remote License Managers configuration for constantly changing ip address?

I have Test Execute installed on Windows server and in config for Access to Remote License Managers , I have included 2 Search Parameters computer name and ip address.

But for some reason, if I just have computer name in there, it does not find License Manager PC and I get error - The License Manager PC that was used last time is not available and no other accessible License Manager PC was found in your network.

If I add ip address, it does find License Manager PC but I would like it to work with computer name as ip address changes constantly on my local and updating it on regular basis is a pain.

Can anyone help me to find a solution to this problem?

 

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Community Manager

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

Let me post the possible solutions here, this can be helpful for the Community going forward:

 

>>

I believe the reason the IP address works and the name doesn't, is that the license service uses a different search method depending on what is entered into the field.  The license service is a third party software, so we are a bit limited in what we can change in it.  First let's make sure that the setting "Aggressive Search for Remote Licenses" is enabled on the page: http://localhost:1947/_int_/config_to.html.  If that doesn't help, then it's possible that UDP communication is being blocked.  Please check your security and make sure that UDP communication over port 1947 is being allowed.

<<


Sonya Mihaljova
Community and Education Specialist
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View solution in original post

5 REPLIES 5
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Community Hero

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

I'm a little concerned that he IP address for your License Manager server is not static.  I THINK recommended best practice is for it to have a reserved IP address so that this does not happen.  Have you talked with your IT staff about making such a reservation?


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Community Manager

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

Thank you tristaanogre for this suggestion.

 

Here's what I've found in the help article on Specifying License Manager for Connection:

>>

We recommend using computer names where possible. This way you will not have to change the settings if you use dynamic IP addresses in your network.

<<

So it looks like having a PC name specified should be enough. @Shehnaz Did you manage to solve this one?

If what tristaanogre is suggesting (getting a reserved IP address) is not going to work for you, I think raising a support ticket might be a good idea.

 

 


Sonya Mihaljova
Community and Education Specialist
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Occasional Contributor

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

Thank you tristaanogre and Sonya for the suggestions.

 

I will raise a support ticket to address this issue.

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Community Manager

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

@Shehnaz You are welcome🙂

I see that you received suggestions from our support team. Could you let us what worked?


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Community Manager

Re: How to resolve Access to Remote License Managers configuration for constantly changing ip addres

Let me post the possible solutions here, this can be helpful for the Community going forward:

 

>>

I believe the reason the IP address works and the name doesn't, is that the license service uses a different search method depending on what is entered into the field.  The license service is a third party software, so we are a bit limited in what we can change in it.  First let's make sure that the setting "Aggressive Search for Remote Licenses" is enabled on the page: http://localhost:1947/_int_/config_to.html.  If that doesn't help, then it's possible that UDP communication is being blocked.  Please check your security and make sure that UDP communication over port 1947 is being allowed.

<<


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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