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Process("firefox") not Browser("firefox")

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Occasional Contributor

Process("firefox") not Browser("firefox")

I have TestComplete version 14.30.3743.7 x64, Firefox version 68.4.2esr(64bit); within the Object Browser Process("firefox") and not Browser("firefox").

I've read the previous post on this subject, went out to the Smartbear site, installed the applicable patches and still have this issue.

Any advice on what I need to do next would be greatly appreciated.

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Community Hero

Re: Process("firefox") not Browser("firefox")

TestComplete is licensed based upon types of applications you will be testing.  If you have a Desktop license, you can create tests for desktop applications.  If you have a Web license, you can create tests for Web applications.  You CAN license both as well.  

If you go to Help -> About, your license option there should indicate what your license includes.


Robert Martin
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Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
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View solution in original post

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Occasional Contributor

Re: Process("firefox") not Browser("firefox")

Got the right license installed. Working now. Thanks Alex.

View solution in original post

10 REPLIES 10
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Community Hero

Re: Process("firefox") not Browser("firefox")

Are you licensed for Web tests?  The "Browser" method off of Sys is not recognized without a Web license.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
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Occasional Contributor

Re: Process("firefox") not Browser("firefox")

We've purchased a TestComplete license. Is there something in particular I need to run Web tests?

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Community Hero

Re: Process("firefox") not Browser("firefox")

TestComplete is licensed based upon types of applications you will be testing.  If you have a Desktop license, you can create tests for desktop applications.  If you have a Web license, you can create tests for Web applications.  You CAN license both as well.  

If you go to Help -> About, your license option there should indicate what your license includes.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available

View solution in original post

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Occasional Contributor

Re: Process("firefox") not Browser("firefox")

I see what you are talking about.

Currently, mine is saying: "License: Perpetual" I believe it should say: "License: Perpetual (Web)".

 

Thanks for your help.

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Community Hero

Re: Process("firefox") not Browser("firefox")

Correct.  Mine says "License: Perpetual (Desktop, Web)" because I'm licensed for both.  Not sure what it would say for only being licensed one way or the other but that's where I'd first start the investigation.  Work with your sales guy who sold you the license to see what you have.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
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Community Hero

Re: Process("firefox") not Browser("firefox")

@KevinJS 

Hi,

 

 Work with your sales guy [...]

To speed things up, you may navigate to your Customer Portal (https://my.smartbear.com/) and check what license you have.

 

 

Regards,
  /Alex [Community Hero]
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Occasional Contributor

Re: Process("firefox") not Browser("firefox")

Got the right license installed. Working now. Thanks Alex.

View solution in original post

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Occasional Contributor

Re: Process("firefox") not Browser("firefox")

I smartbear community,

 

I have the same problem and my test complete licence include the desktop and web application.

I don't have the problem with iexplore, chrome and edge. Just with firefox.

 

Firefox version : 73.0.1

Testcomplete version : 14.20.2175.7

 

Thanks,

Florian ROY

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Community Hero

Re: Process("firefox") not Browser("firefox")

@Roy_Florian 

TestComplete 14.20 does not include support for Firefox version 73.  I checked the patch site (https://support.smartbear.com/downloads/testcomplete/firefox-patches/) and there currently isn't a patch to support Firefox version 73 for 14.20.  However, if you have an appriopriate support agreement with SmartBear, an upgrade from 14.20 to 14.30 should be free to do at which point you can install the appropriate patch for that version of Firefox.  This, I believe, is your best way forward.

 

If, however, you don't want to upgrade your TestComplete version, then your next course of action is to contact SmartBear support and see if they can supply you with a patch for Firefox 73 for TC 14.20.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
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