Forum Discussion

KevinJS's avatar
KevinJS
Occasional Contributor
5 years ago

Process("firefox") not Browser("firefox")

I have TestComplete version 14.30.3743.7 x64, Firefox version 68.4.2esr(64bit); within the Object Browser Process("firefox") and not Browser("firefox"). I've read the previous post on this subject...
  • tristaanogre's avatar
    tristaanogre
    5 years ago

    TestComplete is licensed based upon types of applications you will be testing.  If you have a Desktop license, you can create tests for desktop applications.  If you have a Web license, you can create tests for Web applications.  You CAN license both as well.  

    If you go to Help -> About, your license option there should indicate what your license includes.

  • KevinJS's avatar
    KevinJS
    5 years ago

    Got the right license installed. Working now. Thanks Alex.

KevinJS's avatar
KevinJS
Occasional Contributor

We've purchased a TestComplete license. Is there something in particular I need to run Web tests?

tristaanogre's avatar
tristaanogre
Esteemed Contributor
5 years ago

TestComplete is licensed based upon types of applications you will be testing.  If you have a Desktop license, you can create tests for desktop applications.  If you have a Web license, you can create tests for Web applications.  You CAN license both as well.  

If you go to Help -> About, your license option there should indicate what your license includes.

  • KevinJS's avatar
    KevinJS
    Occasional Contributor
    5 years ago

    I see what you are talking about.

    Currently, mine is saying: "License: Perpetual" I believe it should say: "License: Perpetual (Web)".

     

    Thanks for your help.

    • tristaanogre's avatar
      tristaanogre
      Esteemed Contributor
      5 years ago

      Correct.  Mine says "License: Perpetual (Desktop, Web)" because I'm licensed for both.  Not sure what it would say for only being licensed one way or the other but that's where I'd first start the investigation.  Work with your sales guy who sold you the license to see what you have.

      • AlexKaras's avatar
        AlexKaras
        Champion Level 3
        5 years ago

        KevinJS 

        Hi,

         

        >  Work with your sales guy [...]

        To speed things up, you may navigate to your Customer Portal (https://my.smartbear.com/) and check what license you have.

         

         

  • Roy_Florian's avatar
    Roy_Florian
    Occasional Contributor
    5 years ago

    I smartbear community,

     

    I have the same problem and my test complete licence include the desktop and web application.

    I don't have the problem with iexplore, chrome and edge. Just with firefox.

     

    Firefox version : 73.0.1

    Testcomplete version : 14.20.2175.7

     

    Thanks,

    Florian ROY

    • tristaanogre's avatar
      tristaanogre
      Esteemed Contributor
      5 years ago

      Roy_Florian 

      TestComplete 14.20 does not include support for Firefox version 73.  I checked the patch site (https://support.smartbear.com/downloads/testcomplete/firefox-patches/) and there currently isn't a patch to support Firefox version 73 for 14.20.  However, if you have an appriopriate support agreement with SmartBear, an upgrade from 14.20 to 14.30 should be free to do at which point you can install the appropriate patch for that version of Firefox.  This, I believe, is your best way forward.

       

      If, however, you don't want to upgrade your TestComplete version, then your next course of action is to contact SmartBear support and see if they can supply you with a patch for Firefox 73 for TC 14.20.

      • Roy_Florian's avatar
        Roy_Florian
        Occasional Contributor
        5 years ago

        Thanks Robert I've right it's version problem :)