why i have error no valid soapui ng license exists?

[enkeledasinani]

at 3:25  i am facing with stop working of soapui application because of error "no valid soapui ng license exists? Please eneter absolute path of the license file..

Meanwhile Experience date is 23.11.2018

thank you

Enkeleda Sinani

[groovyguy]

It looks like you are running via a command line process. Does the license work when launching ReadyAPI itself? If so, it may be a disconnect between the process running the CLI arguments and what user it acts as and what user the license is installed under.

[enkeledasinani]

license is installed with the user, which run the command line .

even with ReadyAPI itself, it is the same error messagge

thank you

[groovyguy]

So when you launch ReadyAPI, you get the same error about a missing license?

[enkeledasinani]

yes i did the same error,

thanks

[groovyguy]

I would open a support ticket here. That will probably be the best way to get this resolved.

[sanj]

Do you have the license key

You should be able to use the READY API licence key manger to install the key

[enkeledasinani]

i just tried but without success, below are steps i followed

1) send mail to the license-activation@smartbear.com  (without subject) only the info regarding license number

2) after 2 minutes i get and key file by email from smart bear 

3) copy key file and paste into machine i have smart bear application

4) in the menu license manager tried to update license chosing the new-key  (add license from file)

but it is  the error message, could not read the license  from file activate.key

[sanj]

Exactly the steps I followed

sounds like an issue with their license key

contact support

https://support.smartbear.com/

[groovyguy · Accepted solution]

Actually the steps should be:

1. Enter license in ReadyAPI.
2. Email for off-line activation.
3. DO NOT CLOSE THE ACTIVATION WINDOW.
4. Receive key file.
5. Copy to machine.
6. Browse to file and select it to complete offline activation.

If you interrupt or re-start this process you have to start over from the beginning. You CANNOT close the activation window until you provide it the file from the email. 

If that is what you did, and if it still doesn't work, contact support as indicated. 🙂