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Switch to ID based licensing stuck in a limbo


Switch to ID based licensing stuck in a limbo

We are supposed to switch to ID based licensing from file based licensing before October, but we need action from Smartbears side:

our licenses are bought by a former manager whose email address is no longer available.

I mailed this question to Smartbear, but after some generic email I get no mail after follow up questions.

For several times I tried to call the helpdesk, but got no one on the line. I then called the sales number who promised to relay the question to the appointed help desk person.

I guess it is a matter of a few mouse clicks, but we get stuck in a limbo.

It seems we will get stuck with paid software not working anymore.

How can I fire up the helpdesk?

Regards, Albert

Community Hero

Hey @AlbertSoapUI 


This is probably a stupid question - but have you raised a support ticket via -->


It can take a bit of time (couple of weeks), but I've always got answers when I've raised a ticket before now.


The only other thing I can think of is if your company recreates the mailbox for the manager who left.  Considering the cost of the licensing, I can't imagine anyone who controls the budget is going to quibble over re-creating a mailbox for an ex-employee if it means resolving this issue, ya know?





if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta
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