Switch to ID based licensing stuck in a limbo
We are supposed to switch to ID based licensing from file based licensing before October, but we need action from Smartbears side:
our licenses are bought by a former manager whose email address is no longer available.
I mailed this question to Smartbear, but after some generic email I get no mail after follow up questions.
For several times I tried to call the helpdesk, but got no one on the line. I then called the sales number who promised to relay the question to the appointed help desk person.
I guess it is a matter of a few mouse clicks, but we get stuck in a limbo.
It seems we will get stuck with paid software not working anymore.
How can I fire up the helpdesk?
This is probably a stupid question - but have you raised a support ticket via --> https://support.smartbear.com/open-ticket/
It can take a bit of time (couple of weeks), but I've always got answers when I've raised a ticket before now.
The only other thing I can think of is if your company recreates the mailbox for the manager who left. Considering the cost of the licensing, I can't imagine anyone who controls the budget is going to quibble over re-creating a mailbox for an ex-employee if it means resolving this issue, ya know?