Switch to ID based licensing stuck in a limbo
We are supposed to switch to ID based licensing from file based licensing before October, but we need action from Smartbears side: our licenses are bought by a former manager whose email address is ...
Forum Discussion
Hey AlbertSoapUI
This is probably a stupid question - but have you raised a support ticket via --> https://support.smartbear.com/open-ticket/
It can take a bit of time (couple of weeks), but I've always got answers when I've raised a ticket before now.
The only other thing I can think of is if your company recreates the mailbox for the manager who left. Considering the cost of the licensing, I can't imagine anyone who controls the budget is going to quibble over re-creating a mailbox for an ex-employee if it means resolving this issue, ya know?
Cheers,
rich
