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Travelport_Supp's avatar
Travelport_Supp
New Contributor
8 years ago

Can I deactivate SoapUI license of another user on same machine?

This has happened to me several times now... I've provisioned a VM for a contractor and added them as an admin user.  They install (amongst other things) SoapUI Pro.  Then they leave us without deactivating their (fixed) license.  I have full access to their machine (using my admin account), but I cannot deactivate the license because I can't log in as them.  I've tried copying their .soapui folder into my user folder, I've even tried the Java license manager, but still no joy.  There simply has to be a better way than to raise a support ticket each time this occurs?!

1 Reply

  • YuriPeshekhonov's avatar
    YuriPeshekhonov
    SmartBear Alumni (Retired)

    Hi,

     

    A license is bound to a user account. So, it can be deactivated only under the user account, where is was activated. 

    You will not be able to deactivate the license on your own. Please contact the Support.