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Run test from QAComplete failes to click the highlighted object in the correct position

New Contributor

Run test from QAComplete failes to click the highlighted object in the correct position

I have a test developed in TestComplete 12.50(64bit)
The test includes a click action, in a web application through FireFox 61.0.1(64bit)
I run the test from QAComplete 11.9 through a VM Windows7(64bit).

When I use UserA in test agent , the test passes fine .
But when I use UserB in test agent , the test reaches the click action, but the click is done in a wrong position , so we don'e get the expected results.

Please check the attached screenshots:
- The passingClick.png image shows the correct highlighting and click of the object.
- The FailingClick.png image shows the click a littel bit above the highlighted object.

I tried to reporduce the issue manually by login the VM with UserB , but I couldn't reproduce it. ( I can click manually and get the exepected results).

Also I tried to change resolution when I login with UserA and run the automated test,but I couldn't reproduce the issue.

It happens only when I run the test from QAComplete , with test agent user UserB.

Can anyone help please ?

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