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jayakumarp81's avatar
jayakumarp81
New Contributor
12 years ago

unable to start ccollab service

Hi,



I am trying to start the ccollab service , but it gives me the message " Error 1 : Incorrect Function" . The version which we use is v7.0.7022



Can anyone help me on this error.



Regards

Jayakumar

5 Replies

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  • gregwyne's avatar
    gregwyne
    Contributor
    12 years ago
    Hello, this is Greg from Smartbear Support.



    I see you also sent us an email to support@smartbear.com, so we are going to respond to that to keep things in a concentrated area.



    Thanks!
  • cburke's avatar
    cburke
    12 years ago
    I'm seeing the same thing. It would be good to post resolutions here also. 
  • jayakumarp81_1's avatar
    jayakumarp81_1
    12 years ago
    Hi Chris,



    Make sure java is installed and running in the machine . Or else just download the latest java version from the site and install and try to start the service .. it should work.





  • Anonymous's avatar
    Anonymous
    12 years ago
    This is a relatively generic error coming directly from Windows.

    As our documentation suggests here: http://support.smartbear.com/viewarticle/42904/



    as far as our product is concerned, this error is often related to:



    * Insufficient memory for the service: free up memory for the service by removing -Xmx or -Xms in the ccollab-server.vmoptions file.



    * Invalid Java environment: confirm a valid Java version/environment by running 'java -version' in you Java bin directory. We require Oracle Java (not OpenJDK). Oracle Java v.1.6x is recommended for CodeCollaborator v.1.6x or older, and Java v.1.7x is recommended for CodeCollaborator v.1.7x or higher.



    * Permissions issue: make sure the user starting the service has full permissions to the  install directory, temp directory and content-cache directory.