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daston's avatar
daston
New Member
6 months ago

Collaborator instability

Hello everyone.  I inherited a collaborator install (version 14.5.14502 on Windows) that I have had some instability issues with.  Part of it was MS failover cluster instability for the SQL server and now that I have resolved that it frequently crashes a couple of times a day and I get a message like (transcribed, I can't copy from the server.  Please don't key on spelling or typos, these are undoubtedly mine):

SEVERE:  ccollab-gwt:  An RpcTokenException was thrown while processing this call
com.google.gwt.user.clientrpc.RpcTokenException:  Invalied RPC token (Invalid XSRF token)
      at com.google.gwt.user.server.rpc.XsrfProtectedServiceServlet.validateXsrfToken(XsrfProtectedServiceServlet.java:120)
      at com.google.gwt.user.server.rpc.AbstractXsrfProtectedServiceServlet.onAfterRequestDeserialized(AbstractXsrfProtectedServiceServlent.java:66)
etc
etc

Does anyone have any pointers for this server and product install?

Thanks in advance!

1 Reply

  • joseph_michaud's avatar
    joseph_michaud
    Icon for Staff rankStaff
    6 months ago

    XSRF relates to Cross-Site Request Forgery.  (The code is just going to get a new token and retry the request.)  This is not going to be the cause of your problem.  Look in the collab.log for any  errors or warnings.

    Create a case at https://support.smartbear.com/collaborator/message/ , provide a zip file with the logs and configuration files, and we can take a look:

    *.log
*.vmoptions
tomcat/logs/*
tomcat/conf/*