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Samsung 8 Android Device is Locked Out - Need PIN to Access Device

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jaykrank
New Contributor

Samsung 8 Android Device is Locked Out - Need PIN to Access Device

While attempting to use the Samsung 8 device for Live Testing, my teammate found the device was locked and requiring a PIN to gain access to the device.  I could not find in the FAQ or any other topics here how to either circumvent this or to learn what the PIN is.  Any help would be greatly appreciated.

 

Thank you,

Jay K Krank

PTA I 

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USAA Federal Savings Bank

1 ACCEPTED SOLUTION

Accepted Solutions
TanyaYatskovska
Community Manager

Re: Samsung 8 Android Device is Locked Out - Need PIN to Access Device

Hi @jaykrank,

Sorry for the late reply. Have you already contacted the Bitbar Support team on this issue? If you haven't, I recommend that you submit a support case: https://support.smartbear.com/message/?prod=bitbar

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
TanyaYatskovska
Community Manager

Re: Samsung 8 Android Device is Locked Out - Need PIN to Access Device

Hi @jaykrank,

Sorry for the late reply. Have you already contacted the Bitbar Support team on this issue? If you haven't, I recommend that you submit a support case: https://support.smartbear.com/message/?prod=bitbar

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

jaykrank
New Contributor

Re: Samsung 8 Android Device is Locked Out - Need PIN to Access Device

Thank you, I have submitted the ticket.  I appreciate the support.

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