The company I work for has a large number of "Roundtrip E-mail (POP/SMTP)" type sites in the AlertSite Classic UI. This should allow us to be made aware of issues, before any customers make contact with our support team.
However this site type is not currently supported in the UXM UI (which is what we have displayed on our NOC big screen).
Would it be possible to support the "Roundtrip E-mail (POP/SMTP)" type sites in the UXM UI, as currently we could potentially be missing issues which will be impacting our customers.
Support Case #00236410
When running report in the UXM interface, there is not option to Select All for locations. Each location must be manually checked.
REST API Call to query uptime or sla or report of Devices in a Group. This will be very helpful, in way that one can group devices together and then query the group only to get the devices under it and then get the uptime , sla , report of devices inside that particular group.This will be very helpful for users who have hundreds or thousands of devices and don't need to query each device or need to remember the names of the devices inside a group. So one can just query the group to get all the devices under it and then query each device withing that group to get the uptime or sla or report.
Please add this feature asap as this is very critical for the business to be able to group devices together and then be able to query groups using REST API's.
As a production engineer of many products horizontally, I want to be able to have ONE account that I can use to log in so that I can check health and status of my alertsite dashboards, so that I don't have to keep remembering which account goes with what, so I don't have to create possibly new email accounts per product.
When I add a TestCase from my SoapUI project to the AlertSite API Monitor, I noticed that AlertSite counts TestSteps that I have disabled in my TestCase.
As both AlertSite Pro and Community Edition ONLY offer 5 steps limitation, it would greatly help if you didn't count the steps that I have disabled in my TestCase in SoapUI.
Currently, the only thing I can do now is to delete my disabled TestSteps, add the TestCase to my API Monitor, then add these TestSteps back to my TestCase. Not exactly fun.
In Alertsite only one user can be admin. Co-admins can create and modify configurations but the "Emulate browser" field is hidden for them in the classic UI. As Internet Explorer 6 is the default browser, configurations created by co-admins are completely disconnected from modern web behaviour. This can be very impacting and requires assistance of the admin to fix configurations.
Can you allow co-admins to view and edit the "Emulate browser" field in the Alertsite classic UI?
Add the ability for Dejaclick to have URL exclusions set before a recording starts.
Adding a URL Exclusion block after a transaction is recorded can fail the recording playback. Providing an option to block a URL during the recording process would avoid this issue.
Today this can be achieved by setting up proxies outside of Firefox and Chrome and blocking that specific request but it would be much simpler to manage directly in Dejaclick.
Currently the user role choices are co-admin (modify access to everything), readonly (modify access to nothing), and reportonly (we never use).
This config is not very usable in an enterprise with multiple groups having different responsibilities. We would like to provide our users with self service capabilities without opening things up to the world.
Allow Alertsite to integrate with Directory Services through SAML. As a growing organization we'd like to integrate our user management into our SSO solution.This will provide access control (activation, rights, and deletion) and password requirements for our users.
I was just told by AlertSite support that there is nothing in place to test SFTP connections. Considering there is functionality for FTP/FTPS, I was very surprised by this. Please integrate this ASAP, since I'm forced to use other software to test SFTP until this is resolved.
This is specifically for the old interface, which I assume would get ported to the new interface.
Summary: Type 'notification' blackouts do not apply to Performance Alerts
Currently, blackouts of type 'monitoring' affect both device/availability and performance alerts.
Blackouts of type 'notification' affect only device/availability alerts and NOT performance alerts.
I would expect a blackout to stop all alerts/notifications, certainly if I don’t care about availability I wouldn’t need performance info -- or at least that's my case.
The way it currently works I would call it a partial 'notification' blackout.
Please consider providing an option to expand and collapse all rows with one click in the detail report. Currently, the option exists to expand and collapse individual rows only.
I understand that currently there is no API available to integrate Alertsite with Service now..
The REST APIs are more of a pull mechanism;
Please check if there is any POST API solution available to integrate Alertsite with Service now, there by enabling real time transfer of data. It would be great to have that option as that would also help in building an integration with a service management tool which is widely used..
Looking forward to inputs and suggestions.
We intend to do most of our reporting via API-obtained data, we would prefer the API feature was enhanced to support multiple devices for SLA Detail. We would also like an API call for the SLA Summary report.
Many metrics can be displayed in UXM Charts but it would be very handy to have Fullpage Response Time as well. It would answer the question "how does the whole page download time evolve over time ?". For now I believe we can only get that information in a basic way from the Monitor Summary.
This is related to Case #00180694.
We have a primary and a sub-account in our AlertSite portal. If I login to the primary account and use the Switch Account to work with the separate set of monitors for the sub-account, I currently get automatically logged in to the primary administrative userid on the sub-account. This causes issues in the Chart facility, where it continually requests the userid/password for the primary account, and that account is not my own and I don't know the password.
I would suggest that when you use the Switch Account, you can assign a specific userid to be associated in the sub-account.
Some clients with closed environments are sending a 401 on the first url if the user is not authenticated. Pleasse make it able to prevent 401 and 403 from failing the dejaclick script. Or even better add a http errorcode exclusion list for the script.
it will be nice in the new UI to find this option available in the original interface: being able to set a blackout (one-time or persistent) on multiple sites in 1 operation!
Hopefully the old interface is still there and we can use it... however, it will become extremely uncomfortable if this old UI disappear, and if we have to set via the new UI a blackout successively on every sites monitored for a planned maintenance impacting all sites on our platform...