I understand that currently there is no API available to integrate Alertsite with Service now..
The REST APIs are more of a pull mechanism;
Please check if there is any POST API solution available to integrate Alertsite with Service now, there by enabling real time transfer of data. It would be great to have that option as that would also help in building an integration with a service management tool which is widely used..
Looking forward to inputs and suggestions.
It would be really useful if you could extend your API to include control of Blackouts. The use case I am thinking of is to include a Blackout period in a build script so that when a build is being deployed by automated build system like Jenkins, we could include a call to the API to create/enable a blackout period, and then when the build is complete destroy or disable the blackout.
Other monitoring systems already have this capability, I was surprised to learn that Alertsite did not.
We recently upgraded our website, and it requires Firefox version 47 or greater to successfully run a recorded script using DejaClick. When I run it on AlertSite, however, it fails, and I found out that it's because you're still on version 24 of Firefox. We need the browsers upgraded to the latest version in order to successfully monitor transactions on our website.
Currently the user role choices are co-admin (modify access to everything), readonly (modify access to nothing), and reportonly (we never use).
This config is not very usable in an enterprise with multiple groups having different responsibilities. We would like to provide our users with self service capabilities without opening things up to the world.
I would like to be able to run a weekly scheduled report on our performance for the Last 30 Days, however currently Last 8 Days is the highest number of days available. Can an option be added to show the last 30 days on scheduled reports?
Currently when downloading a transaction from an account via DejaClick for local use, it can be hard to find a transaction depending on the naming convention used in a long list of monitor names. Adding a search option to find a specific monitor would help speed up re-recording and troubleshooting scripts.
In the new UI when reviewing a run there is no way to copy the URL that is part of the waterfall. this can only be done manually by standing on the URL and then copying is letter for letter. These URLs are many times very long.
This actually used to work and for some reason was stopped where you could click on the link and it would open the URL in a new browser window but again this has stopped working for some reason.
We intend to do most of our reporting via API-obtained data, we would prefer the API feature was enhanced to support multiple devices for SLA Detail. We would also like an API call for the SLA Summary report.
I would like to have centrally executed test on demand available regardless of the transaction type. This would mean that transactions that are hosted on an Insite appliance could be triggered from the new UI without the need to download the transaction and execute it. The transactions should be allowed to be triggered from within the UI by an authorized user and not require an additional login as the account that typically executes the transaction.
When running report in the UXM interface, there is not option to Select All for locations. Each location must be manually checked.
If I upload a Dejaclick recording (transaction) and it errors, everyone will get that error unless I quickly log in to the UI and setup a Notifier Group for that transaction. It would be nice to have an option in the Upload Recording screen to setup a Notifier Group so we can avoid everyone getting an alert by accident. Thanks
We have several groups who receiving Alertsite notifications, each of which performs different functions. All of us received an alert for an expiring SSL certificate (1/1/16) today. It's a minor tidbit, but it would be great to customize these types of alerts to only go to one group (mine for instance). As I understand it, right now these are part of an overall notification bucket so if you could separate that out it would be great.
Currently the only way to change node locations is on a monitor-by-monitor basis. If we wanted all of our transactions to run from a new node, we have to change them all manually. There should be a way to do this one time across all monitors.
REST API Call to query uptime or sla or report of Devices in a Group. This will be very helpful, in way that one can group devices together and then query the group only to get the devices under it and then get the uptime , sla , report of devices inside that particular group.This will be very helpful for users who have hundreds or thousands of devices and don't need to query each device or need to remember the names of the devices inside a group. So one can just query the group to get all the devices under it and then query each device withing that group to get the uptime or sla or report.
Please add this feature asap as this is very critical for the business to be able to group devices together and then be able to query groups using REST API's.
The company I work for has a large number of "Roundtrip E-mail (POP/SMTP)" type sites in the AlertSite Classic UI. This should allow us to be made aware of issues, before any customers make contact with our support team.
However this site type is not currently supported in the UXM UI (which is what we have displayed on our NOC big screen).
Would it be possible to support the "Roundtrip E-mail (POP/SMTP)" type sites in the UXM UI, as currently we could potentially be missing issues which will be impacting our customers.
Support Case #00236410
Please consider providing an option to expand and collapse all rows with one click in the detail report. Currently, the option exists to expand and collapse individual rows only.
We do have the Outage report in Alertsite, however it is extremely difficult to capture how much is the actual outage as against to outage which was caused during a blackout window..
In today's scenario where we have so many scheduled maintenance activities, it would be great to see if Alertsite could provide the split of outage details (actual vs Blackout)
Please let me know if this can be added as a feature.. Any additional info required, please feel to contact me..