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Can't. open ready API with new mac OS big sur

SOLVED
Occasional Contributor

Can't. open ready API with new mac OS big sur

Hello,

I updated mac os, and I can't open Ready API 3.4, its show the splach screen then it crashes

Cordialy

1 ACCEPTED SOLUTION

Accepted Solutions
Community Hero

Re: Can't. open ready API with new mac OS big sur

Hey @Hamza_amami,

Ok. This is definitely a problem.

Looking st the logging youve got some issue that relates to the jre, but the logging says the issue is with native code (external to the jvm).

Id try reinstalling the same version of readyapi,but im not hopeful.
Next id try upgrading my readyapi to the latest version
Id also raise a support call with SmartBear, theyll either know about this already and say "dont use those software versions together" or they wont know about it but will need to.

Before upgrading especially something like an OS its always handy to check the installed software is supported by the OS.

Ta,

Rich
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta

View solution in original post

7 REPLIES 7
Community Hero

Re: Can't. open ready API with new mac OS big sur

Hey @Hamza_amami,

Im running windows so cant reproduce, but have you confirmed v3.4 runs on this new macOS version?

Can you upgrade to a later ReadyAPI! version?

Can you find where the logs are written to on your mac hard disk and see what they say?

Ta

Rich
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta
Occasional Contributor

Re: Can't. open ready API with new mac OS big sur

i don't know how to update without opening the application.

Here are the logs

Community Hero

Re: Can't. open ready API with new mac OS big sur

Hey @Hamza_amami,

You didnt attach logs, but anyway. You can just download the later version and update the relevant directory. Im assuming it would recognise the previouw mac version (although thats a guess on my part....i just know how ive done it before on windows)

Ta

Rich
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta
Occasional Contributor

Re: Can't. open ready API with new mac OS big sur

While trying to run through terminal : 

 

 A fatal error has been detected by the Java Runtime Environment:

#

#  SIGSEGV (0xb) at pc=0x00007fff203ae0a9, pid=33417, tid=775

#

# JRE version: OpenJDK Runtime Environment (12.0.1+12) (build 12.0.1+12)

# Java VM: OpenJDK 64-Bit Server VM (12.0.1+12, mixed mode, tiered, compressed oops, g1 gc, bsd-amd64)

# Problematic frame:

# C  [libsystem_platform.dylib+0x10a9]  _platform_memmove$VARIANT$Haswell+0x29

#

# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again

#

# An error report file with more information is saved as:

# /Applications/ReadyAPI-3.4.0.app/Contents/java/app/bin/hs_err_pid33417.log

15:45:06,117 WARN  [SoapUIProGroovyScriptEngineFactory] Missing scripts folder [/Applications/soapUI-Pro-4.5.2.app/Contents/java/app/bin/scripts]

15:45:06,119 INFO  [DefaultSoapUICore] Adding listeners from [/Applications/ReadyAPI-3.4.0.app/Contents/Resources/app/bin/listeners/demo-listeners.xml]

15:45:06,147 WARN  [SoapUIJasperReportManager] The report directory is not specified. The default report directory will be used.

#

# If you would like to submit a bug report, please visit:

#   http://bugreport.java.com/bugreport/crash.jsp

# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.

#

Occasional Contributor

Re: Can't. open ready API with new mac OS big sur

Full log : @richie 

Community Hero

Re: Can't. open ready API with new mac OS big sur

Hey @Hamza_amami,

Ok. This is definitely a problem.

Looking st the logging youve got some issue that relates to the jre, but the logging says the issue is with native code (external to the jvm).

Id try reinstalling the same version of readyapi,but im not hopeful.
Next id try upgrading my readyapi to the latest version
Id also raise a support call with SmartBear, theyll either know about this already and say "dont use those software versions together" or they wont know about it but will need to.

Before upgrading especially something like an OS its always handy to check the installed software is supported by the OS.

Ta,

Rich
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta

View solution in original post

Occasional Contributor

Re: Can't. open ready API with new mac OS big sur

It's ok with update, thanks a lot

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