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[Bug] The add assertion screen is loading blank

SOLVED
Visitor

[Bug] The add assertion screen is loading blank

Every time I am trying to add assertions for a new project, the add assertion is loading just blank (see attached image), moving the mouse around I see the cursor changing to pointer so the actual content is loading just somehow not displayed properly. I managed to fix this by uninstalling/reinstalling but going down that path every time I need an assertion added will be frustrating at least.

 

ReadyAPI 3.3.0

Build Date: 2020-06-26T16:21:32Z(5642)

 

Windows 10 Enterprise x64

Version 1803 (OS Build 17134.1553)

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: [Bug] The add assertion screen is loading blank

Hi @jestrella04! I believe that this requires direct communication with the Support team. Please raise a ticket here.

When you get a solution from them, please share it with us!


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
Community Manager

Re: [Bug] The add assertion screen is loading blank

Hi @jestrella04! I believe that this requires direct communication with the Support team. Please raise a ticket here.

When you get a solution from them, please share it with us!


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

Occasional Visitor

Re: [Bug] The add assertion screen is loading blank

I actually just created a ticket for this same exact issue and was wondering if you were able to obtain a resolution from the SmartBear team. 

I'm restricted from downloading software to my work PC so I can't try newer versions without submitting a request through our help desk. I have however noted that uninstalling and reinstalling works for the first run of the software but it's not something I want to have to do every time I need to create a new test case. 

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