TestComplete Error when running on Pipeline

Originally posted by rmrosen6 on February 17, 2025

Hello,

We run TestComplete on multiple an Azure Dev-Ops Pipelines on Virtual Machines. It used to run fine but since December of last year, we have been getting this error on more and more of our runs:

Error Message: Exception

It started at first on just one run and now it seems it is always happening.

Our TestComplete Adapter is 1.15069.139. Our Version of Testexcute is 15.69.

Can someone advise on what the issue may be and a solution?

Thank You

Robert

Originally posted by scot1967 on February 17, 2025

It could be related to the release depending on when you updated but this isn’t enough information for anyone here to provide much help.

Release notes:

https://support.smartbear.com/testcomplete/docs/general-info/version-history/features-added-to-ver-15-69.html

Originally posted by rmrosen6 on February 17, 2025

Hi,

Thank You. Can you advise what other information I could provide to help diagnose the issue?

Thank You

Originally posted by scot1967 on February 17, 2025

You should post the usual information you would in any bug report. We need a full error message and steps to reproduce the condition if possible. OS versions would be helpful as well as the type of testing environment such as web, desktop. Context for the error condition such as when it occurs (failing code, command, method), maybe a code snip and something from the test log. It would also be good to include what you have tried to do so far to resolve the issue.

Right now we only know you are getting an exception in version 15.69 running in a pipeline on a vm.

Originally posted by rraghvani on February 17, 2025

“Error Message: Exception” doesn’t really help or mean anything useful, accept for, something has gone wrong!

Are there any log details or log files associated with this exception? You might need to enable logging or debugging information, which should provide more details.

What has changed since December?

Originally posted by scot1967 on February 17, 2025

It would also be good to know what is throwing the exception, Pipeline or TestComplete.

Originally posted by rmrosen6 on February 17, 2025

Is there an email for Smartview I can send the logs to rather than posting here?

Originally posted by PMularczyk on February 18, 2025

Hey, we are working to solve the problem. Tomorrow we plan to release an update with a solution to the problem. We apologize for the inconvenience.

Best regards,
Pawel
TestComplete Product Team

Originally posted by scot1967 on February 18, 2025

PMularczyk What is the problem you are working to solve? This information would help the community. Thanks!

Originally posted by rollosa on February 19, 2025

PMularczyk could you please give us an update on when solution to the problem will be released?

Thanks

Originally posted by rmrosen6 on March 04, 2025

Hello.

I noticed for all our failing tests we always get this message in the .html log file.

We run multiple TestComplete Projects at once on Virtual Machines in an Agent Poole.

Our Chrome version is 133.0.6943.142

Thank You

Robert

Originally posted by abdanish on March 05, 2025

Following any solution Smartbear provided uptill now for this issue

Originally posted by abdanish on March 14, 2025

In which version does this problem has been resolved

Originally posted by rollosa on March 15, 2025

problem has been resolved with 15.72.182