Hi Denis,
To help us investigate the issue, please follow the steps below:
1. Download the
Debugging Tools for Windows package and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. If your tested application is still running (check this via Task Manager), generate a memory dump for its process as well:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn APPLICATION_PROCESS -Q -pd -c ".dump /m C:\AppDump1.dmp;q"
(change APPLICATION_PROCESS to the actual name of the tested application's process that you can see in Task Manager)
4. Wait for two minutes.
5. Repeat steps 2-4 twice more (but correct the dump file names in the command lines).
6. Send us all of the generated dump files via the
Contact Support web form.
Thanks.
