Forum Discussion

Frequent Contributor

10 years ago

what is the proper way for resetting node-locked-license after computer upgrade

Hi, just a beginner question, we have set up our TC node locked keys on serious PCs long time ago, and now we have to upgrade our PCs, include formatting harddisk. Do we need to remove the keys befor...

joseph_michaud
10 years ago
Deactivate your license and make sure that the license has been successfully deactivated before modifying your machine. Check the license page on your SmartBear Customer account (https://my.smartbear.com). If the license was successfully deactivated, then a link should be present by the license to allow you to "Get new product key".

You can deactivate your license automatically during the uninstallation of the product. While this is an easy and painless process, there is the occassional comm error which can mess it up. If the license was not successfully deactivated (ie, no link is present), then reinstall the product and try a Manual deactivation using the web site:

http://support.smartbear.com/viewarticle/63484/#OnWebSite

If you're still unable to deactivate the licenses, open up a support case and we'll be happy to help you out:

http://support.smartbear.com/message/?prod=TestComplete

joseph_michaud

Moderator

Deactivate your license and make sure that the license has been successfully deactivated before modifying your machine. Check the license page on your SmartBear Customer account (https://my.smartbear.com). If the license was successfully deactivated, then a link should be present by the license to allow you to "Get new product key".

You can deactivate your license automatically during the uninstallation of the product. While this is an easy and painless process, there is the occassional comm error which can mess it up. If the license was not successfully deactivated (ie, no link is present), then reinstall the product and try a Manual deactivation using the web site:

http://support.smartbear.com/viewarticle/63484/#OnWebSite

If you're still unable to deactivate the licenses, open up a support case and we'll be happy to help you out:

http://support.smartbear.com/message/?prod=TestComplete