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Whaleteq's avatar
Whaleteq
Occasional Visitor
19 days ago

ver.1578SLM Python 313 module installation failed.

After upgrading to version 1578, the Python 313 module installation failed. There is a 'module' folder under C:Program Files (x86)SmartBearTestComplete 15x64BinExtensionsPythonPython313Libsite-packages, but it is empty and cannot be opened. Previously, the Python 311 module installation worked fine in version 1578SLM. How can this be resolved?

2 Replies

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3
    19 days ago

    You mention that 1578SLM worked fine. However, after upgrading to version 1578 it failed!? What is the difference between the two version? What exactly are you doing?

  • Hassan_Ballan's avatar
    Hassan_Ballan
    Icon for Champion Level 3 rankChampion Level 3
    18 days ago

    It has been reported that TestComplete versions 15.77 and later, which introduce the Python 3.13 runtime, may encounter issues during upgrade where existing Python module imports no longer function correctly.

    At this time, the most reliable options are either to downgrade to version 15.76 (Python 3.11) or to perform a clean installation of version 15.78 using the following steps:

    1. Reboot the system and log in with administrator privileges.
    2. Uninstall TestComplete and confirm that the installation directory has been completely removed.
    3. Install TestComplete 15.78 and verify that the Python directory (Python313\Lib\site-packages) is properly populated.
    4. Re-import or reinstall any required Python packages.

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