Forum Discussion

kaiiii's avatar
kaiiii
Regular Contributor
5 years ago

Unable to Perform CBT testing.

I am working on CrossBrowserTesting and on(Window 10 and firefox 65  64bit). And facing below error: "Cannot initialize the Optical Character Recognition plug-in: Unable to initialize the Optical C...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Hi kaiiii , as tristaanogre mentioned, the plugin is separately lisenced - it is included in the Intelligent Quality add-on. 

     

    If you have the add-on, then judging by the error message you might have failed to accept the terms of service. Take a look at this help article - https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/about.html#requirements

     

    Quote from the article:

    >>

    Optical Character Recognition support must be enabled in TestComplete.

    By default, it is enabled automatically if you enable the Intelligent Quality add-on during TestComplete installation. If you experience issues with optical character recognition in your tests, select File > Install Extensions from the TestComplete main menu and make sure the Optical Character Recognition plugin is enabled (you can find it in the Intelligent Quality group). If the plugin is disabled, enable it. In the confirmation message that TestComplete shows when you enable the plugin, click the link to read a third-party license agreement. If you agree to the license terms, click Enable OCR.

    In addition, make sure that you do not have the legacy OCR plugin installed and enabled. You can find the plugin in the Common group.

    <<

     

    Please let me know if this helps.

     

tristaanogre's avatar
tristaanogre
Esteemed Contributor
5 years ago

That plugin is separately licensed.  In order to use it, you need to buy a license for it from SmartBear.

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Hi kaiiii , as tristaanogre mentioned, the plugin is separately lisenced - it is included in the Intelligent Quality add-on. 

     

    If you have the add-on, then judging by the error message you might have failed to accept the terms of service. Take a look at this help article - https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/about.html#requirements

     

    Quote from the article:

    >>

    Optical Character Recognition support must be enabled in TestComplete.

    By default, it is enabled automatically if you enable the Intelligent Quality add-on during TestComplete installation. If you experience issues with optical character recognition in your tests, select File > Install Extensions from the TestComplete main menu and make sure the Optical Character Recognition plugin is enabled (you can find it in the Intelligent Quality group). If the plugin is disabled, enable it. In the confirmation message that TestComplete shows when you enable the plugin, click the link to read a third-party license agreement. If you agree to the license terms, click Enable OCR.

    In addition, make sure that you do not have the legacy OCR plugin installed and enabled. You can find the plugin in the Common group.

    <<

     

    Please let me know if this helps.