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vijayb's avatar
vijayb
Occasional Contributor
11 years ago

Unable to activate Test Complete10 with Error 'Could not Connect To Servers'

I am installing Test Complete10 on my pc. I am facing an error 'Connection to the SmartBear Licence servers failed. Error: Connection with Sever Could not be established'. I am using 'Automatic' Acti...
TestComplete
Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
11 years ago

What is the path to your license server?

  • vijayb's avatar
    vijayb
    Occasional Contributor
    11 years ago

    Thanks for the reply Marsha_R. I am not find of path license server. Can you please let me know the where to find the license server path.

     

     

  • vijayb's avatar
    vijayb
    Occasional Contributor
    11 years ago

    Hi Marsha_R, Following is the Base Directory path:  C:/Program Files/Common Files/Aladdin Shared/HASP/ for Sentinel License Manager 16.0.1.41863. Is this what you are asking for?

    • Marsha_R's avatar
      Marsha_R
      Icon for Champion Level 3 rankChampion Level 3
      11 years ago

      I think so!  Is that directory accessible from where you are installing TC10?

      • joseph_michaud's avatar
        joseph_michaud
        Icon for Staff rankStaff
        11 years ago

        Sorry.  Just caught this thread and I have to step in here...  vijayb's original problem is that his machine couldn't talk to SmartBear's License Activation Servers during his attempt to do an Automatic license activation.  There is some kind of communication problem or our LAS machines weren't responding in a timely fashion.  Vijayb should try the activation again.  If the problem persists, then he should either investigate why his machine can't talk to port 443 (https) on our machines (ls1.smartbear.com), or he should try the Manual Activation Procedure.

         

        If he had a license activated on some (internal) License Server machine and he was trying to run TestComplete but getting some error about "couldn't get a license" or "access denied", then Masha's suggestion would be correct.

         

        Both problems are about not being able to access a server.  One relates to activating a license, the other relates to accessing an (activated) license.