Forum Discussion

twe69's avatar
twe69
Occasional Contributor
6 years ago

TestExecute licencing issue on Nutanix server

Hello, I sent out a support ticket last week but not heard back so seeing if I can get help through the community.   We have 2 TestExecute floating licenses however we wanted to implement them ...
  • DWalsh's avatar
    DWalsh
    6 years ago

    When you invoke TestExecute, it will look on your network for the license manager and then check whether there is a TestExcute license free and if there is then it will open up the instance for you.

     

    We normally recommend having a physical machine for license manager as VMs tend to change cpu, mac address etc. So if you can pin for example the ip or mac address to the machine and it stays static then you can install license manager on vm but if any of the mechanics like cpu, ip address change, your licenses will be lost. 

     

    Check out https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-manager-for-connection.html for working with license manager and remote connection but again the machines where TestExecute is installed need to be able to access the license manager server

AlexKaras's avatar
AlexKaras
Champion Level 3

Hi,

 

> but not heard back [...]

This sounds strange. Have you created ticket via the https://support.smartbear.com/message/?prod=TestComplete form? Initial request *must* be created using this form, otherwise it will not be noticed by Support.

 

> I.e. we have to leave the physical machine connected?

Yes, correct. TestExecute (like TestComplete) may check different license modules at different moments of time, thus it is more reliable to have License Manager constantly accessible.

 

twe69's avatar
twe69
Occasional Contributor
6 years ago

Yes I used the form that you linked to Thursday 17th October 2019.

Ok cool will do that if we need to go with option 1 of a physical machine connected.

  • DWalsh's avatar
    DWalsh
    Moderator
    6 years ago

    When you invoke TestExecute, it will look on your network for the license manager and then check whether there is a TestExcute license free and if there is then it will open up the instance for you.

     

    We normally recommend having a physical machine for license manager as VMs tend to change cpu, mac address etc. So if you can pin for example the ip or mac address to the machine and it stays static then you can install license manager on vm but if any of the mechanics like cpu, ip address change, your licenses will be lost. 

     

    Check out https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-manager-for-connection.html for working with license manager and remote connection but again the machines where TestExecute is installed need to be able to access the license manager server

    • twe69's avatar
      twe69
      Occasional Contributor
      6 years ago

      I could get that port opened so that might be the best case solution with a physical machine on our test network working as the licence manager. Thanks!

      • DWalsh's avatar
        DWalsh
        Moderator
        6 years ago

        Yes that might be a possible workaround and could then potentially use a proxy as a way to get through firewall etc on the license server machine

    • twe69's avatar
      twe69
      Occasional Contributor
      6 years ago

      Thanks for the reply.

      the issue with the auto search is that it's 2 networks being joined together protected with firewalls & policies.

      I can double check with the Operations Department but am sure we can have a fixed permanent VM for the licence manager setup. This will solve the problem.

      The other way round is more difficult as its adding a new physical machine to a protected network.