Forum Discussion

ApplePen's avatar
ApplePen
Community Leader
5 years ago

TestComplete14.60 can't be started. It still stay in startup screen.

I uninstall 14.40 without deactiving my license. And install 14.60. It can be started during first starting. But this problem happened when I restarted it again. It still stay in startup screen. T...
  • Marsha_R's avatar
    Marsha_R
    5 years ago

    1)  Always make a backup copy of your whole project folder before you update so you won't get stuck like this.

     

    2)  What did you do to solve the issue when it happened before?

     

    3) Install issues are best solved by Support directly.  Here's their link

    https://support.smartbear.com/testcomplete/

Marsha_R's avatar
Marsha_R
Moderator

1)  Always make a backup copy of your whole project folder before you update so you won't get stuck like this.

 

2)  What did you do to solve the issue when it happened before?

 

3) Install issues are best solved by Support directly.  Here's their link

https://support.smartbear.com/testcomplete/

ApplePen's avatar
ApplePen
Community Leader
5 years ago

Thank you for your reply.

>2)  What did you do to solve the issue when it happened before?

I just only uninstall and install again to solve it.

But this problem still happened in my PC.

Maybe I need to use the old version until the issue solved.

 

>3) Install issues are best solved by Support directly.  Here's their link

Thank you very much. I will check it.

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you for the suggestion, Marsha!

     

    Hi ApplePen ! Were you able to solve this? I failed to locate your support ticket in our database, could you provide a reference ID?

    • ApplePen's avatar
      ApplePen
      Community Leader
      5 years ago

      As soon as I  meet this problem , I reinstall it again.

      So, I have not a good way to solve it.

      Reference ID is the Customer ID(A64064) ?

      • sonya_m's avatar
        sonya_m
        SmartBear Alumni (Retired)
        5 years ago

        Hi ApplePen , sorry to hear that!  By reference ID I meant the number of the support ticket you opened with the Support team to solve this since I couldn't find it on my own. The Support Team would be able to investigate it deeper.