TestComplete Support Ticket Not Being Fixed
Hi all, My team has had a support ticket open with SmartBear for over two years now. When we first opened the ticket, we provided SmartBear with a copy of our software and a project suite so they co...
Forum Discussion
rraghvani
Champion Level 3
Champion Level 3Hi RSRIT, I suggest you get in contact with your SmartBear Sales Representative and explain your issue, so that it can be escalated. It is possible for "tickets" to get lost, depending on the system being used, maintenance, upgrades, user error etc.
I'm still waiting for bugs that I logged beginning of this year, to be fixed!
Hi rraghvani,
Unfortunately, I've already contacted 3 account managers and a renewals specialist about the issue. We were told the issue was being investigated, escalated, or they would just stop emailing back. Thank you for responding!
- rraghvani
Can I ask, what the exact issue you've found?
You can also message PMularczyk - Pawel Mularczyk, who is Product Manager for TestComplete
- rraghvani
Sorry to hear that. I'm not sure what else can be done.
If the issue is of low priority, then most likely it's put in the backlog of items, i.e. needs fixing but not important. That's how I see my bugs logged :(