He had a session with Smartbear a few days ago and the told us that it looks that especially in the pipeline (we use TestExecute) sometimes processes are not "stopped" correct.
They told me to solve it and bring out a new version soon.
In the meantime they sayed we should check/and kill the following processes manually to be sure no other module is "running" when duing the tests:
Chrome, TestExecute.exe and tcCrHost.
So the reccomend to open a commandline (as Administrator) and kill the following processes via taskkill
taskkill /F /IM Chrome.exe /T
taskkill /F /IM testexecute.exe /T
taskkill /F /IM tcCrHost.exe /T
if you use TestComplete for excution you have to kill TestComplete instead of TestExecute.
But Take care when crome is running and you kill it it could be that next time there is a "recovery page popup.
So maybe just close chrome normally to avoid that or check/start chrome again after the kill and close it manually.