Forum Discussion

zdanov's avatar
zdanov
Contributor
8 years ago

TestComplete service cannot be started

Hello,  Please let me know if anyone has experienced this issue after installing the latest TC version. Every time I try to open TC, services are not running. When I check errors in the server manag...
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi Serge,

     

    Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

    Hope this will help...

AlexKaras's avatar
AlexKaras
Champion Level 3

Hi Serge,

 

Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

Hope this will help...

socaltester's avatar
socaltester
Contributor
7 years ago

I'm experiencing this same issue with Windows 10 Enterprise v1703 64-bit.  I require an administrator to install and each of the 3 times it's been installed it works for me as a user until after I log out for the night. When I get back to work, I'll log back in and now I need administrator rights to start the "TestComplete 12 Service".

 

Pop-up 1 -

"Do you want to allow this app to make change to your device? Program location: "C:\Windows\System32\net.exe" start "TestComplete 12 Service. To continue, enter admin user name and password".

 

I do not enter "admin user name and password. Then...

 

Pop-up 2 -

"The TestComplete Service is not running. TestComplete is not running. TestComplete cannot start without it. Please run the service."

 

I will have my administrator attempt another install following the guidance given in this post and report back.