Forum Discussion

zdanov's avatar
zdanov
Contributor
8 years ago

TestComplete service cannot be started

Hello,  Please let me know if anyone has experienced this issue after installing the latest TC version. Every time I try to open TC, services are not running. When I check errors in the server manag...
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi Serge,

     

    Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

    Hope this will help...

AlexKaras's avatar
AlexKaras
Champion Level 3

Hi Serge,

 

Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

Hope this will help...

zdanov's avatar
zdanov
Contributor
8 years ago

Hi Alex, 

Thank you for you reply. I was trying to avoid that step if possible, but if this is the best solution, I will reinstall it... :)

If the issue continues to happen after reinstalling it, I will get back to you.

 

Thanks!

Serge.

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    8 years ago

    I, too, have experienced this problem... it's usually on a machine that is running a Windows Server OS.  My other workstations (Windows 10 and Windows 7) don't have this problem.  A reinstall/repair install does work.