TestComplete service cannot be started

Hello,

Please let me know if anyone has experienced this issue after installing the latest TC version. Every time I try to open TC, services are not running. When I check errors in the server manager, it only says "Services TestComplete 12 Service cannot be started". I can't even start it manually. Rebooting the server also didn't help.

Any ideas would be very helpful.

Thanks!
Serge.

TC_notRunning.pdf7 KB

AlexKaras
8 years ago
Hi Serge,

Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

Hope this will help...

AlexKaras
Champion Level 3
8 years ago
Hi Serge,

Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

Hope this will help...
- zdanov
  Contributor
  8 years ago
  Hi Alex,
  Thank you for you reply. I was trying to avoid that step if possible, but if this is the best solution, I will reinstall it... :)
  If the issue continues to happen after reinstalling it, I will get back to you.
  
  Thanks!
  Serge.
  - tristaanogre
    Esteemed Contributor
    8 years ago
    I, too, have experienced this problem... it's usually on a machine that is running a Windows Server OS. My other workstations (Windows 10 and Windows 7) don't have this problem. A reinstall/repair install does work.
- zdanov
  Contributor
  8 years ago
  Hi Alex,
  This did the job; It works fine now...
  
  Thanks!
  Serge.
  - AlexKaras
    Champion Level 3
    8 years ago
    Hi Serge,
    
    Thank you for the update.
    
    Also a note from Robert was interesting for me.
- socaltester
  Contributor
  7 years ago
  I'm experiencing this same issue with Windows 10 Enterprise v1703 64-bit. I require an administrator to install and each of the 3 times it's been installed it works for me as a user until after I log out for the night. When I get back to work, I'll log back in and now I need administrator rights to start the "TestComplete 12 Service".
  
  Pop-up 1 -
  
  "Do you want to allow this app to make change to your device? Program location: "C:\Windows\System32\net.exe" start "TestComplete 12 Service. To continue, enter admin user name and password".
  
  I do not enter "admin user name and password. Then...
  
  Pop-up 2 -
  
  "The TestComplete Service is not running. TestComplete is not running. TestComplete cannot start without it. Please run the service."
  
  I will have my administrator attempt another install following the guidance given in this post and report back.