Forum Discussion

zdanov's avatar
zdanov
Contributor
9 years ago
Solved

TestComplete service cannot be started

Hello, 

Please let me know if anyone has experienced this issue after installing the latest TC version. Every time I try to open TC, services are not running. When I check errors in the server manager, it only says "Services TestComplete 12 Service cannot be started". I can't even start it manually. Rebooting the server also didn't help.

 

Any ideas would be very helpful.

 

Thanks!
Serge.

  • AlexKaras's avatar
    AlexKaras
    9 years ago

    Hi Serge,

     

    Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

    Hope this will help...

6 Replies

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    9 years ago

    Hi Serge,

     

    Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

    Hope this will help...

    • zdanov's avatar
      zdanov
      Contributor
      9 years ago

      Hi Alex, 

      Thank you for you reply. I was trying to avoid that step if possible, but if this is the best solution, I will reinstall it... :)

      If the issue continues to happen after reinstalling it, I will get back to you.

       

      Thanks!

      Serge.

      • tristaanogre's avatar
        tristaanogre
        Esteemed Contributor
        9 years ago

        I, too, have experienced this problem... it's usually on a machine that is running a Windows Server OS.  My other workstations (Windows 10 and Windows 7) don't have this problem.  A reinstall/repair install does work.

    • zdanov's avatar
      zdanov
      Contributor
      9 years ago

      Hi Alex,

      This did the job; It works fine now...

       

      Thanks!

      Serge.

      • AlexKaras's avatar
        AlexKaras
        Community Hero
        9 years ago

        Hi Serge,

         

        Thank you for the update.

        Also a note from Robert was interesting for me.

    • socaltester's avatar
      socaltester
      Contributor
      8 years ago

      I'm experiencing this same issue with Windows 10 Enterprise v1703 64-bit.  I require an administrator to install and each of the 3 times it's been installed it works for me as a user until after I log out for the night. When I get back to work, I'll log back in and now I need administrator rights to start the "TestComplete 12 Service".

       

      Pop-up 1 -

      "Do you want to allow this app to make change to your device? Program location: "C:\Windows\System32\net.exe" start "TestComplete 12 Service. To continue, enter admin user name and password".

       

      I do not enter "admin user name and password. Then...

       

      Pop-up 2 -

      "The TestComplete Service is not running. TestComplete is not running. TestComplete cannot start without it. Please run the service."

       

      I will have my administrator attempt another install following the guidance given in this post and report back.