Testcomplete runs impressively slow after upgrade to 10.4 Enterprise

Question

Last week I upgraded my test system from 10.3 standard to 10.4 Enterprise. After the upgrade Testcomplete runs extremely slow. At this time TC is unusable. Fortunately this is only a development system and we don't have a hot project right now.

When walking through JScripts in debug mode I notice that writes to Log.Message() take a few seconds per write.

I monitored the system activity using Sysinternal's Process Monitor utility. Process Monitor show a lot of delays from an operation with hasplms.exe. It is trying to create file <C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel LDK\installed> and getting a results "NAME NOT FOUND". It only takes about three or four tenths of a second when it does this, but it does this once every second or two. That seems like a lot of work to make sure TC is licensed.

I also noticed a lot of activity with TCHookX64, but it seems to run quite fast.

I can provide the Smartbear staff with a Process Monitor dump while a delay is occuring when writing to Log.Message if requested, but I will not post the dump here.

Do I need to change permissions for TC perhaps? Or did the licensing configuration change in a bad way between 10.3 and 10.4 Enterprise?

My SUT is Windows 7 Professional with service pack 1.

My hardware is a slightly beefy Intell i7-2600K CPU @ 3.4-GHz 3.4 GHz. 8GB RAM. 64 bit O/S. 1TB hard disk with about 390GB free space.

The Windows task manager > Resource Monitor show about 1.1GB free space in RAM while TC is running.

I don't believe the hardware and O/S resources are an issue, especially since everything worked fine before the upgrade.

mtsmith · Accepted Answer

Scott,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Creating performance counters and then running that project on a different machine can also lead to dramatic increases in test execution time. In some cases, tests ran&nbsp;10-20 times longer on a&nbsp;VM than developer box. &nbsp;Process Monitor revealed that a large number of TCP Reconnect operations were made to the developer box, due to including performance counters&nbsp;in the project. Removing the counters restored the performance. &nbsp;

simon_glet · Answer

Even if we are still running TC 9.20.2460.7, I ran your function that took 1 (one) second to complete.1 - No, taking that long to write a log is not normal at all.2 - If the licence validation algorithm as changed since 9.20 (on startup only) and that your are using a floating licence, checking against the licence server much more might just reveal a network performance issue.Sincerely

simon_glet · Answer

Hi Scott,Glad to see that you are narrowing on the issue !Does the "bad" project have Performance Counters in the project's properties ? That can slow down the execution, especially for remote counters.Sincerely

mtsmith · Answer

Here's a shot from Process Monitor that helped identify the Performance Counter problems here. The blacked out workstation is where the test is running and the blue out workstation is the developer box where it was trying to access the counters.

scottb · Answer

I'm not using Performance Counters, so I can rule that out. &nbsp;I made a copy of the "bad" project start stripped out all of the Project componets except the one test script. &nbsp;The behavior reproduced. &nbsp;As far as I can tell the project settings in the "bad" Suite are the same as the settings in the "good" Suites. &nbsp;I zipped up the stripped down project and submitted it to Smartbear Support so they can look at it. &nbsp;I'm guessing the project configurations are somehow corrupt. &nbsp;I'll let you know something when I know something. &nbsp;Thanks again for your help.

scottb · Answer

Someone had put performance counters into the project for a machine that does not exist on my network and forgot to remove them before checking the project into Subversion. &nbsp;That caused the 7 second hang time. &nbsp;If I had worked with performance counters before, I might have recognized what was going on.It looks like Mark Smith gets the prize for best answer.&nbsp;Thank you everyone for your help!-- Scott

Forum Discussion

Testcomplete runs impressively slow after upgrade to 10.4 Enterprise

12 Replies

Related Content

Github enterprise

TestComplete with Zephyr Scale

Zephyr Enterprise 7.5 Java exception

Creating a defect in Zephyr Enterprise

Integrate Testcomplete with Zephyr Enterprise

Recent Discussions

Access a child in a tree Structure through Keyword Strokes

Turn off all Edge messageboxes

How to verify data from another application, the data which keeps changing

Audit and Reporting purposes

Textbox values disappear after adding Year value from Date Picker